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PUK code

Hailsb98
Great Neighbour / Super Voisin

Can someone please inform me of my PUK code so I can unlock my SIM card it says to call my provider but there is no phone number for Public Mobile. 

4 REPLIES 4

katherineb379
Great Neighbour / Super Voisin

PM does not require a PUK code. When they send you the Sim card you should be able to put it in your phone and have service. Which provider were you with before? I'm guessing your phone is locked to your previous carrier. Call them to get the unlock code, since unlocking od phones is free now.

benfatto
Deputy Mayor / Adjoint au Maire

@Hailsb98 PM SIMs are not locked, as shipped. Your phone is almost certainly locked to your previous carrier. Call them to get the unlock code. 

Triguy
Mayor / Maire

Here is an explanation by one of the Oracles, Luddite.

 

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.

  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/

  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable

 

 

Jb456
Mayor / Maire

You need to contact the moderators for that.

 

Two ways to reach them.

 

1- 

Simon.JPG

2- or via private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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