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Great Neighbour / Super Voisin

PUK Locked my simm

How can I unlock my " puked" simm card? Please help

Town Hero / Héro de la Ville

Re: PUK Locked my simm

@vgraham1222 Contact the moderators and ask them for it. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe 

Mayor / Maire

Re: PUK Locked my simm

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK."  is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.   "SIM network unlock PIN"  is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.   “PIN unlock key (PUK)”  is a SIM-specific code used to prevent unauthorised use of a SIM card.  The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.  If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address:  Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Great Citizen / Super Citoyen

Re: PUK Locked my simm

Your phone needs to be unlocked, if its a samsung you can get ahold of samsung canada. Call your previous provider to unlock your phone.

Although, a member once mentioned that in the SIM packaging there can be a PUK code in case you lock it out. You can check that as well.


SIMon suggests you to contact a moderator. You can do that by clicking on the question mark and typing what I typed in the screen shot.