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Judychan
Great Neighbour / Super Voisin

PUK Code

I urgently need a PUK Code to unlock my SIM card


Accepted Solutions
esjliv
Mayor / Maire

Re: PUK Code


@Judychan wrote:

I urgently need a PUK Code to unlock my SIM card


@Judychan 

 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

 

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.
  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

View solution in original post


All Replies
esjliv
Mayor / Maire

Re: PUK Code


@Judychan wrote:

I urgently need a PUK Code to unlock my SIM card


@Judychan 

 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

 

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.
  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

View solution in original post

Re: PUK Code


@Judychan wrote:

I urgently need a PUK Code to unlock my SIM card


Can you report back the exact message that your phone is giving you?

 

Sometimes, a phone will ask for a "SIM Network Unlock PUK".  That actually means that your phone is unlocked. For that, you'll have to contact the original carrier that the phone is locked to.

 

For the security PUK of your SIM card,  you need to open a ticket by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

HALIMACS
Mayor / Maire

Re: PUK Code

Type "need PUK" in the small, white bubble to the bottom right and follow the precise instructions.

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