Not registered on network

[LovesToPM]

@krs99 

You can check the IMEI of your Samsung to see if it has been blacklisted

https://www.devicecheck.ca/check-status-device-canada/

If the phone has not been blacklisted, make sure the SIM card fits snugly in the SIM tray slot.
If there is a little play, perhaps attaching a piece of tape on the back of the SIM card may help.

You can also try another working SIM card in your Samsung to rule out any hardware problems with your phone.

[krs99]

Thanks for the reply.

I had used the Samsung phone for a few years before I switched to try out the iPhone and I now want to go back to the Samsung phone, so I didn't think there was any chance the Samsung was blacklisted.

But I double checked anyway using the link you posted and the Samsung IMEI checks out OK.

So it seems Public Mobile doesn't somehow need to associate or register the IMEI number of the Samsung phone with the SIM card - that's what I was wondering about.

I'm going to try inserting the SIM card in the Samsung again and see if I can add a piece of paper to make sure it's snug.

I would have thought if the contacts didn't make properly I would get a "No SIM" message, which I do not - just the Not registered on network when I try to call someone.

[gpixel4]

@krs99 

1. From the Home screen, navigate: Apps. > Settings > Backup and reset.
2. Tap Reset network settings.
3. Tap Reset Settings.

[Sumonsrabon]

Virgin network 

[JK8]

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@Sumonsrabon wrote:

Virgin network 

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Can you give us more details? Are you trying to port your number? Are you already with Public Mobile?

[HALIMACS]

@Sumonsrabon 

Try rebooting phone, remove SIM and reinsert, reset network settings.

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[krs99]

When I had that problem I ended up doing nothing on my phone - no rebooting, no resetting anything.

Public Mobile eventually did something on their end to fix that problem.

I have not had any issues since.

[cavemantoronto]

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@krs99 wrote:

When I had that problem I ended up doing nothing on my phone - no rebooting, no resetting anything.

Public Mobile eventually did something on their end to fix that problem.

I have not had any issues since.

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There could have been a network issue. Public Mobile had issues with the network last week.