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esjliv
Mayor / Maire

Re: No sound for incoming call


@Lucyzhou wrote:

Hello , I have a iPhone 11.  Recently I found out that sometimes there are no sounds for incoming calls. It causes me  missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please help.  


@Lucyzhou 

 

Perform a RESET of your NETWORK SETTINGS on your device.

 

And also, try your SIM into another compatible phone to see if the same thing happens, this should isolate whether it is a phone or account issue.

barrascuk
Model Citizen / Citoyen Modèle

Re: No sound for incoming call


@esjliv wrote:

@Lucyzhou wrote:

Hello , I have a iPhone 11.  Recently I found out that sometimes there are no sounds for incoming calls. It causes me  missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please help.  


@Lucyzhou 

 

Perform a RESET of your NETWORK SETTINGS on your device.

 

And also, try your SIM into another compatible phone to see if the same thing happens, this should isolate whether it is a phone or account issue.


Best advice above. If no extra phone then see if a friend or a shop will try in another unlocked phone. 

Lucyzhou
Good Citizen / Bon Citoyen

Re: No sound for incoming call

Sometimes it goes to voicemail directly.  

Lucyzhou
Good Citizen / Bon Citoyen

Re: No sound for incoming call

right?

hTideGnow
Mayor / Maire

Re: No sound for incoming call

@Lucyzhou    if it goes to the voicemail directly often, it might be a weak network issue in the area

 

do you notice that this often often when you are at a particular place/  like your home or office?  It might be a weak 3G connection there.

 

Also, this could be a device issue, do you have a second phone that you can use it for couple days and see if you see any improvement?

t_p
Model Citizen / Citoyen Modèle

Re: No sound for incoming call

@Lucyzhou 

Have you checked if your phone needs a Carrier Settings / Software Update?

Lucyzhou
Good Citizen / Bon Citoyen

Re: No sound for incoming call

I have checked. No need for updates. However, I have one Simcard and one sim card. There are 2 networks. I am not sure if it is the reason

 

jonahmt21
Great Neighbour / Super Voisin

Re: No sound for incoming call

Turn your phone off and on and try again 🙂

S--S
Mayor / Maire

Re: No sound for incoming call


@Lucyzhou wrote:

Sometimes it goes to voicemail directly.  


@Lucyzhou 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

and do Rebooting your phone 

This is quick and simple,

 

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone,

pkaraa
Model Citizen / Citoyen Modèle

Re: No sound for incoming call

https://support.apple.com/en-ca/HT203124 check here for settings.

 

Try two things

 

1. You are set up to use 3G network.

2. Your number is not set up for automatic call forwarding.

 

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