09-23-2018 04:12 PM - edited 01-05-2022 01:54 AM
My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help
09-24-2018 01:53 AM
@NewZQ thanks for trying to help, but APN only applies to data and MMS messages. @Bonwight's son's plan has no data, and they did not mention any issue with MMS specifically. SMS and Talk do not use the APN settings at all.
09-23-2018 05:41 PM
Another reason of no service could be an locked account. Does it works here https://selfserve.publicmobile.ca/Overview/?
09-23-2018 04:50 PM
Ok I will try it!
09-23-2018 04:33 PM - edited 09-23-2018 04:35 PM
If it has no service it could be a problem with the phone settings, you tried to put the sim back in again to check if it works and also check in the sim card settings if the phone is set on 3g prefered. Also the apn settings in the same menu could be wrong.
Edit : Apn settings
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank
09-23-2018 04:26 PM - edited 09-23-2018 04:31 PM
@Bonwight wrote:Tried to set up his account but its saying it will text me a 6 diget code and his phone is not working to receive it. So frustrating!
It should be able to receive all texts. Just limited outgoing if the $10 plan.
Did you get the $10 plan?
Edit: How about real basic...is the phone on, is it in airplane mode, is the cellular radio on, is there some kind of app blocking things.
09-23-2018 04:24 PM
Tried to set up his account but its saying it will text me a 6 diget code and his phone is not working to receive it. So frustrating!
09-23-2018 04:17 PM - edited 09-23-2018 04:23 PM
Yes all kinds of questions.
If you got him the $10 plan then maybe he simply ran out of minutes and/or texting.
It's 50 all minutes and 50 outgoing texts.
09-23-2018 04:16 PM
Which plan? Is it the $10 plan?
09-23-2018 04:15 PM
No its a new service worked fine for a week then all of sudden stopped hes on a plan and good till the 1st. Got mine at same time and mine is perfect
09-23-2018 04:15 PM
Sorry to hear about your son's troubles. Moderators are taking about at least 48-72 hours to respond to requests due to heavy demand.
Can you provide more details to see whether community members can help or moderator need to step in? New activation or been customer for awhile? When was payment date? What does your account status show in your self service account? Etc....
09-23-2018 04:14 PM - edited 09-23-2018 04:14 PM
We will need more info to help you out. Did you lose service around the time of plan renewal? Or around a plan change? What plan are you on?