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Great Neighbour / Super Voisin

No phone service on iPhone 8

Hi.  We’re all registered with Public Mobile and Public Mobile shows up in settings.  However, there is no data or phone service and the existing mobile number is still functioning with Telus on an old phone.  How can we use our new iPhone 8 with our existing number on Public Mobile??  Many thanks!

Oracle

Re: No phone service on iPhone 8

The port-in may take a few hours. Your old service will stop once its completed; do not cancel your Telus account. 

If your port-in has stalled more than 3 hours you will need moderator assistance. If so, send  a private message to the moderator team with your phone number and an explanation. Include the following info:

  • PM SIM card number
  • Telus account number, exactly as shown on your bill.
  • Telusr phone number
  • the account holder's name, exactly as shown on your bill
  • an Alternate Phone Number; someone else’s, not your own

>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Oracle

Re: No phone service on iPhone 8

Your Port is still in progress and could take up to a couple of hours if you have any issues after that you should private message the moderators at The Forum


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

Oracle

Re: No phone service on iPhone 8

I sense the activation may have failed somewhere.  Data should work even prior to completing the number porting.  Check the APN settings on the phone and see if they match the one shown in this link.  If there is no issue with the APN setting, then I think the activation failed and help may be required from the moderator team to look into perhaps resubmitting the activation.  Another thing that would suggest there may be activation problem is that porting from Telus is literally instantaneous.  Public and Telus are virtually the same company. 

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...

 

Good luck with resolving the problem.

Great Neighbour / Super Voisin

Re: No phone service on iPhone 8

Wait 4 hours then call porting department seeif theres a delay in the switch table for activation port in if no service the next day call porting dept. Your old phone will lose service when successful.

Model Citizen / Citoyen Modèle

Re: No phone service on iPhone 8

I ported two numbers from telus to public and the port was completed in about two minutes. 

 

Definitely contact a member of the Moderator Team to look into the matter.

Great Neighbour / Super Voisin

Re: No phone service on iPhone 8

I just solved my iPhone No Service issue by updating carrier settings.

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