@softech wrote:
.. I know Amazon will take pictures. It will show they left the package at your door. But they don't ring. I wonder if it got stolen after, would they do anything.
The pictures only are taken for delivery handled by Amazon Logitstics. As for the shipments from Best Buy, Newegg, B&H, or any other store, at the moment it really isn't up to the retailer any longer when using many carriers. It is official carrier policy at many shipping companies to not collect a signture even if the reatiler insists on it.
Here is Canada Post's policy:
COVID-19 updates | Our company | Canada Post (canadapost-postescanada.ca)
Canada Posts delivery people have been orderd to ignore the signature required option for most packages.
I have also had both UPS and Purolator ignore the siganture option due to COVID-19.
Now, as to if the delivery person will leave your package unattended near your door or somewhere on your property is still at the descretion of the delivery person. There are also places that do not get to the door delivery from some carriers. In those cases, a signature will still be asked for if, for example, a signature required package is picked up at a post office. Even then, at least for Canada Post, "signature required" doesn't mean that you have to sign for it as they've long had a provision that if a customer refuses to provide a signature, a package will still get delivered (as long it's not a certified document type delivery).
A delivery signature mainly helps the sender. It acts as proof of delivery. While it does help reduce hassles of stolen or some misdelivered packages, It's the seller/retailer who is responsible for making sure that you receive your purchase.
What surprises me here is that Public Mobile doesn't appear to have addressed this issue quickly. Telus is a large company. I see there really as no reason for the customer to go through as UPS was used for the shipment. My suggestion to Public Mobile would be to imemdiately ship a replacement device to the customer or to simply issue a full refund. As the tracking only shows "out for delivery" and has stayed there without updates, this means that the pacakge was never delivered. UPS surely (unllike some other carriers) should give the option for the sender to redirect packages, and Public Mobile can simply have the package sent back to fullfillment centre's warehouse if the original pacakge is found at a later time.
