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Good Citizen / Bon Citoyen

No mobile data on new phone. APN problem?

Just got a new phone - an ASUS Max Pro M2 (ASUS_X01BDA). I expected a little setup because a few months ago I had to manually setup the APN for my wife's Zenfone 3 Zoom.

 

But on my phone there is NOWHERE to add a new APN. It shows the Telus and Koodo APNs, but I can't delete or edit them. I can turn off the automatic APN, and then it searches and shows Bell, Rogers, and Public Mobile in the popup, but then it doesn't show it in APNs.

 

Does anyone know how to fix this?

Mayor / Maire

Re: No mobile data on new phone. APN problem?

@zenanarchy  Try to go into access point names (APN) then select the 3 dots (menu button) and hit reset to default. Does it let you edit / add then?

 

Which operating system version are you running?

Oracle

Re: No mobile data on new phone. APN problem?

@zenanarchy, is this a phone running android 8.1?  That version of android had APN setting addition removed.  I have heard some say that using a Freedom Mobile SIM card can help to bring back the add APN setting.  There are other workarounds a little more involved than that. 

Mayor / Maire

Re: No mobile data on new phone. APN problem?

Mayor / Maire

Re: No mobile data on new phone. APN problem?

@zenanarchy 

 

 

 


@geopublic wrote:

@dennis1 wrote:

I have an UMIDIGI A3 with android 8.1 and I can't edit the apn. How do I connect to the internet?

Yes, I have a data plan.

There are 2 apns listed under Access Point Names in my settings. They are TELUS SP (sp.telus.com) and TELUS services (services.telus.com). Neither of these are editable.

There is also an IMS.

This is very frustrating when I rely on being able to send and receive photos via text.

It would be nice to have a number to call for tech support when the Comunity can't help...


The only way to get it working is if you have a Freedom or a Roam.com sim card (others have also mentioned Speakout). Those cards apparently will allow you to add an APN. So just use the card and add the Public Mobile apn. Another option is to install a non Google Play app.  More info here  and here

 

Hope this helps.


 

Good Citizen / Bon Citoyen

Re: No mobile data on new phone. APN problem?

I am using Android 9.

 

The only option in the APN dialogue is to "reset to defaults". That does nothing. Still no option to add an APN.

 

I don't have access to a Freedom Mobile SIM. I'd like to get this working. I can't believe that there's no other way to do it.

Model Citizen / Citoyen Modèle

Re: No mobile data on new phone. APN problem?

@zenanarchy 

 

Perhaps look up your phone's manual online to find out how to get to the APN settings. 

When you figure that out. make sure in your phone's settings that your cellular data is turned on.

 

Check the apn settings on your phone are:


APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F


More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

 

Hope this helps!

Mayor / Maire

Re: No mobile data on new phone. APN problem?


@zenanarchy wrote:

Just got a new phone - an ASUS Max Pro M2 (ASUS_X01BDA). I expected a little setup because a few months ago I had to manually setup the APN for my wife's Zenfone 3 Zoom.

 

But on my phone there is NOWHERE to add a new APN. It shows the Telus and Koodo APNs, but I can't delete or edit them. I can turn off the automatic APN, and then it searches and shows Bell, Rogers, and Public Mobile in the popup, but then it doesn't show it in APNs.

 

Does anyone know how to fix this?


@zenanarchy  Try selecting Public Mobile manually and then go into APN and see if you can add or edit an existing entry.

Good Citizen / Bon Citoyen

Re: No mobile data on new phone. APN problem?

The phone's manual is very basic. It has no helpful information about APNs.

 

I tried manually searching and then selecting "Public Mobile 3G", but it didn't change the APN dialog. Still can't add.

 

It will be a week or so before I can get to a cell phone store and see if they have a SIM that brings up the "add APN" dialog. I was hoping there would be another workaround.

Mayor / Maire

Re: No mobile data on new phone. APN problem?

This video is for the M1, any chance it works for an M2 as well?

 

https://www.youtube.com/watch?v=1AqIlmlyEwg