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No longer receiving SMS messages

bbaron
Good Citizen / Bon Citoyen

Was working fine yesterday, but a I've had multiple people send me test messages today and I'm not receiving any of them.  Outgoing messages still work.

 

Help please.

11 REPLIES 11

bbaron
Good Citizen / Bon Citoyen

It's a Pixel and the default messaging App.  No other SMS App installed.

Mana
Mayor / Maire

What phone and SMS app are you using?

 

do you have mutilple SMS apps installed?

bbaron
Good Citizen / Bon Citoyen

@Mana  tried that also, no luck.

Mana
Mayor / Maire

@bbaron try clearing your phones cache and then restart the phone. 

bbaron
Good Citizen / Bon Citoyen

Actually, looks like this only partially solved the SMS issue.  I'm now receiving SMS from some people (like my other phone), but not from others 😕

Mana
Mayor / Maire

@bbaron glad that everything worked out for you. 

 

Enjoy your service!

bbaron
Good Citizen / Bon Citoyen

Thanks for the help everyone.

 

After realizing I wasn't receiving calls either (there go straight to voicemail), I restarted my phone.  That fixed the problem with voice calls, but I still wasn't receiving SMS.

 

I then manually disconnected from the Public Mobile network, and then reconnected.  After a couple minutes I received all the messages I had been sending from my other phone.

 

Glad it seems to be working again, but that's pretty sketchy all around.

Mana
Mayor / Maire

@bbaron Please try:

- turning off the phone

- remove sim card

- reinsert sim card

- power back up

 

Also, if you have more than one SMS apps installed, try deleting that ones that you don't really use and just have one installed and enabled as a default SMS app. 

NDesai
Oracle
Oracle

@bbaron What phone and text messaging app are you using? If you have an android phone, try clearing cache from settings or try a different texting app. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

When you have trouble sending or receiving SMS, it's possible to "force" the change of your SMS settings to solve the issue.  

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

matbasm
Deputy Mayor / Adjoint au Maire

@bbaron, assuming you also have talk service with PM, are you able to receive phone calls?

If so, then you might want to send a private message to the moderators team, so that they can check your account.  Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

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