No email response. Phone exchange/refund

[FazeDoyle]

I have sent multiple emails regarding the refurbished phone I purchased from you, which stoped functioning 2 days after it arrived. None of these emails have been responded to. And I want this phone exchange for one that actually works as soon as possible. 

[hTideGnow · Accepted solution]

@FazeDoyle  we are all customers like you, but will try to help.

Where did you email ?  did you email to device.return@publicmobile.ca

there are some more info here:

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs