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Idomarom
Great Neighbour / Super Voisin

No data, "sign in to network" notification from Android system

I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm getting a blank white page, seems like it fails to load. I should mention that data was working perfectly before and it was bought the same way 

GinYVR
Mayor / Maire

Re: No data, "sign in to network" notification from Android system

@IdomaromThat is the default message when you are out of data. Log into your selfserve to see what is the status of your account.

hairbag1
Mayor / Maire

Re: No data, "sign in to network" notification from Android system


@Idomarom wrote:

I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm getting a blank white page, seems like it fails to load. I should mention that data was working perfectly before and it was bought the same way 


It's a long-shot but....try cycling phone off / on. Does that start your data ?

Lemony_Snicket
Town Hero / Héro de la Ville

Re: No data, "sign in to network" notification from Android system

I searched the help page using sign into network Public Mobile as key phrase and found a number of past solved threads for this problem.  This was the top one in this list.  Using the help page is pretty handy.  I strongly suggest giving the help page a look when needing answers to a problem.

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/quot-Sign-in-to-network-Public-Mobile...

Idomarom
Great Neighbour / Super Voisin

Re: No data, "sign in to network" notification from Android system

I have 55$ on my account. I've tried to turn it off, does not change 

cavemantoronto
Mayor / Maire

Re: No data, "sign in to network" notification from Android system


@Idomarom wrote:

I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm getting a blank white page, seems like it fails to load. I should mention that data was working perfectly before and it was bought the same way 


Using a voucher doesn't buy data. Is voucher amount in your balance? If you trying to buy data add-on, you need to do it after the top up.

hairbag1
Mayor / Maire

Re: No data, "sign in to network" notification from Android system

You added the funds to your Available Funds...now you have to go back and actually buy the add-on that you want.

Idomarom
Great Neighbour / Super Voisin

Re: No data, "sign in to network" notification from Android system

Thanks, I think that's my problem. But now I'm trying to do that and I don't know my account pin number. @Moderator_Team please help. 

GinYVR
Mayor / Maire

Re: No data, "sign in to network" notification from Android system

@IdomaromYou will need to click on the ? on the lower right hand corner talk to SIMon so it can get the gist of the information, once you think he has enough info to go on.. type in Submit Ticket.. that will get your info to the moderator.

Idomarom
Great Neighbour / Super Voisin

Re: No data, "sign in to network" notification from Android system

Solved. Thanks to everyone 

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