06-26-2019 01:22 PM - edited 01-05-2022 05:35 AM
06-26-2019 01:24 PM
Have you checked your status on the self serve page to see if it is active?
If it is You will have to contact the moderators to get access, you can send them a private message here: link
Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.
06-26-2019 01:24 PM
Log into My Account to make sure your plan is Active.