10-28-2020 06:55 PM - edited 01-05-2022 03:56 PM
i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?
10-30-2020 06:48 PM
@RobB1 wrote:Tried it: didn't work.
Hi @RobB1 what did you try that didn't work. I suggest that you open your own thread and ask your question here
https://productioncommunity.publicmobile.ca/t5/Getting-Started/bd-p/getting_started
so your problem do not get overlooked. Good luck!
10-30-2020 04:54 PM - edited 10-30-2020 04:54 PM
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10-30-2020 03:19 PM
Tried it: didn't work.
10-28-2020 09:32 PM - edited 10-28-2020 09:33 PM
While waiting for the moderators, if you submitted a ticket as mentioned by @geopublic , perhaps this is a provisioning issue, you could try a Network Reset.
After the reset, the connection status of your device will set to default or similar to when your iPhone was being powered on for the first time. Airplane mode is set to OFF, Bluetooth is turned ON, Data roaming is OFF, as well as Mobile Hotspot and VPN. Wi-Fi and Mobile data are set to ON
10-28-2020 09:23 PM
@HelenHoney wrote:Text works, yes got phone from someone else, changed SIM card and it was faulty. So now works but there's no where for me to enter MMSC address
Hello @HelenHoney ,
IPHONE
Here’s how to set up data in 3 steps:
1) Tap:
2) Input this info:
10-28-2020 08:47 PM - edited 10-28-2020 09:20 PM
@HelenHoney wrote:I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.
Hi @HelenHoney
It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
OR...
Go here for Online Activation Assistance https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en
Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST
10-28-2020 08:45 PM - edited 10-28-2020 08:46 PM
@HelenHoney wrote:I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.
Please proceed to https://publicmobile.ca/chatbot
Then type in "port request".
10-28-2020 08:41 PM
I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.
10-28-2020 08:35 PM
Text works, yes got phone from someone else, changed SIM card and it was faulty. So now works but there's no where for me to enter MMSC address
10-28-2020 08:34 PM
@HelenHoney Best to submit a ticket and ask them to reset your account as it might not have provisioned properly.
10-28-2020 08:27 PM
@HelenHoney Did (can) you double-check that the number on the SIM card matches the number you entered on your account when activating?
10-28-2020 08:16 PM - edited 10-28-2020 08:18 PM
@HelenHoney wrote:Update completed, no fix
SIM card in other I-phone and also didn't work
think SIM card is faulty
@HelenHoney hello does anything work ?talk text? did you get the phone from someone else?
10-28-2020 08:01 PM
Update completed, no fix
SIM card in other I-phone and also didn't work
think SIM card is faulty
10-28-2020 07:17 PM - edited 10-28-2020 07:18 PM
@HelenHoney wrote:I have another SIM card but already registered this one. Do you know if I can change?
If you change your SIM charge number on your SELF SERVE Account that will make the first one 'dead in the water'.
Of course, it may be a faulty SIM, but let's see if all the trouble shooting works before we jump to that conclusion.
Can you try that SIM in another phone, to test if it works. Insert in a compatible PM phone, reboot, and report back.
10-28-2020 07:16 PM
Trying now
10-28-2020 07:15 PM
@HelenHoney wrote:Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen
Can you connect it with the PM SIM in to USB to iTunes on a computer on the internet and see if any updates come across?
10-28-2020 07:14 PM
@HelenHoney wrote:Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen
@HelenHoney try to update your phone with latest updates see if that works
10-28-2020 07:14 PM - edited 10-28-2020 07:15 PM
10-28-2020 07:13 PM
I have another SIM card but already registered this one. Do you know if I can change?
10-28-2020 07:11 PM
Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen
10-28-2020 06:58 PM
@HelenHoney wrote:i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?
@HelenHoney hello do your services work? what type of phone do you have?
10-28-2020 06:58 PM
Hello @HelenHoney ,
Try one or more of the below:
*rebooting your phone
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
Welcome! 🙂