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No SIM detected..

Khawrys
Great Neighbour / Super Voisin

Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and it says “no sim”.   I’m thinking maybe my SIM card is damaged- any thoughts? 

9 REPLIES 9

pt375
Great Neighbour / Super Voisin

I had a similar issue. But the phone keeps cycling between "no sim" and "Telus". It worked with other SIMs. So I did a firmware upgrade and problem went away. It was a ASUS Zenfone 4.

Greg1275
Great Citizen / Super Citoyen

Dosnt matter weather a phone is locked to Telus or Koodo, public mobile SIM cards will work on devices locked to those 2 networks, any other network lock on a device won’t be compatible 

mimmo
Retired Oracle / Oracle Retraité

@missorange wrote:

The used phone should be unlocked, not locked to Telus. Did you try your sim to an unlocked phone?


This is incorrect (at least most of the time) . And is not relevant to the discussion.  A locked phone reading the sim will ask for an unlock code if required. 

 

I said most of the time because my dad's old flip phone locked to telus required an unlock code for public. 

Khawrys
Great Neighbour / Super Voisin

That’s what I’m thinking, I’ll try and clean it 

Greg1275
Great Citizen / Super Citoyen

It dosnt. Should work with any Telus or Koodo phone 

Khawrys
Great Neighbour / Super Voisin

I didn’t think Telus needed to unlock to work with public

Greg1275
Great Citizen / Super Citoyen

Try cleaning the contacts on the SIM card itself, also take a q-tip and try and clean the sim trey. If that doesn’t work then ur SIM card is hooped.

hycm53
Mayor / Maire

@Khawrys wrote:

Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and it says “no sim”.   I’m thinking maybe my SIM card is damaged- any thoughts? 


SIM card could be damaged. You could buy a new one or you could get a replacement.

missorange
Town Hero / Héro de la Ville

sim card should not be easy to damage, but it seems to be damaged.

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