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Good Citizen / Bon Citoyen

New sim /phone

I Purchased a new phone and sim card (again). I added the new sim and removed the old... the phone shows "no sim", reboot same error.

any help?

Good Citizen / Bon Citoyen

Re: New sim /phone

what phone did you buy?

Good Citizen / Bon Citoyen

Re: New sim /phone

phone:ZTE Z557

Good Citizen / Bon Citoyen

Re: New sim /phone

I couldnt find this phone on the PM list, are you sure this phone work for PM?

Town Hero / Héro de la Ville

Re: New sim /phone

@Mike-mSince Bell sells the phone, just make sure it is unlocked it will work with Public Mobile. Make sure you have activated the new SIM card.

Good Citizen / Bon Citoyen

Re: New sim /phone

Here at Public Mobile, you bring your own phone and activate it using a Public Mobile SIM card. While we don’t sell phones, there are a number of ways you can get a phone that suits your needs. You just need to make sure that your phone is unlocked and compatible with our Canada-wide 4G LTE network. 

 

Your phone should work on our network, if your phone specifications match the following bands:

  •  For 3G use (UMTS/HSPA): 850MHz/1900MHz bands
  •  For 4G/LTE use: 1700MHz/2100MHz bands
  •  For 4G/LTE use: 700 MHz band
Good Citizen / Bon Citoyen

Re: New sim /phone

Specifications

Form FactorBar with touchscreen
ColourBlack
Memory32 GB; 1 GB RAM
External MemoryUp to 32 GB (microSD)
NetworkUMTS 850/1900/2 100; GSM 850/900/1800/1900
Operating SystemAndroid 8.0 (Oreo)
Processor1.1 GHz quad-core
SIM CardMicro
Oracle

Re: New sim /phone

@Mike-m, I assume that it is this phone you are referring to.  It should work with Public Mobile on 3G only.  There does not appear to be 4G capability on the phone.  If the SIM is not being detected, you may need to try reseating it a couple of times.  It could be a faulty SIM reader.  If the SIM is detected and there is no network connection, you need to check the self serve account to make sure it is active.  If it is not active or has any problems, then you need to contact the moderator team for assistance.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

 

 

 

https://www.bestbuy.ca/en-ca/product/chatr-zte-z557-black-prepaid/13456469

Great Citizen / Super Citoyen

Re: New sim /phone

@Mike-m do you have another sim you could try to rule out a faulty sim card reader?

Good Citizen / Bon Citoyen

Re: New sim /phone

Negative- I guess i could just exchange it??