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Great Neighbour / Super Voisin

New sim card ,new phone, same #

Texts and data are fine but the phone dosnt work incoming or outgoing?

Any ideas? Iphone 6s

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Mayor / Maire

Re: New sim card ,new phone, same #

Can you force your phone to be only on 3g temporarily?

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Mayor / Maire

Re: New sim card ,new phone, same #

Try rebooting your phone.

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Model Citizen / Citoyen Modèle

Re: New sim card ,new phone, same #


@totalUser wrote:

Can you force your phone to be only on 3g temporarily?


Yes, go to "Settings", "Cellular", "Cellular Data Options", Turn "Enable LTE" off.

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Model Citizen / Citoyen Modèle

Re: New sim card ,new phone, same #

@Ryan2 sounds like SIM configuration issue. Try manually adding $1to your self service/ my account If this doesn't work . Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket). Welcome to PM. 


@Ryan2 wrote:

Texts and data are fine but the phone dosnt work incoming or outgoing?

Any ideas? Iphone 6s


 

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Model Citizen / Citoyen Modèle

Re: New sim card ,new phone, same #


@Ryan2 wrote:

Texts and data are fine but the phone dosnt work incoming or outgoing?

Any ideas? Iphone 6s


It sometimes takes a couple days for the phone number to port over.  I had texts and data working right away...phone took a couple days to transfer over.

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Oracle

Re: New sim card ,new phone, same #

@gblackma  the 1$ trick is to trick system into switching from suspended to active status.  The account is active.  Do you have supporting posts that $1 will get calls working when data and text work?

 

@smiley3 when porting outgoing calls work incoming do not until port is complete.

 

@Ryan2 if you have access to another phone can you try the sim in there that will help determine phone vs account issues.

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Oracle

Re: New sim card ,new phone, same #

@Ryan2 Was this just a swap of SIM #'s from within your self-serve account?


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Model Citizen / Citoyen Modèle

Re: New sim card ,new phone, same #

@Ryan2  try these iPhone troubleshooting tips to if you can't make receive calls https://support.apple.com/en-ca/HT204027


@Ryan2 wrote:

Texts and data are fine but the phone dosnt work incoming or outgoing?

Any ideas? Iphone 6s


 

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Deputy Mayor / Adjoint au Maire

Re: New sim card ,new phone, same #

Likely, port is not complete. It could take several hours or a day to complete. Use old sim until it stops working which means port has completed and insert PM sim to continue service.