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Great Neighbour / Super Voisin

New phone and new plan but won't dial out . Locked ?

 
Mayor / Maire

Re: New phone and new plan but won't dial out . Locked ?

@Cdecock 

 

Locked Phone? Contact your previous provider to unlock it for you.

You will need your imei number dial *#06# to get it.

Great Neighbour / Super Voisin

Re: New phone and new plan but won't dial out . Locked ?

How do I know previous providers

 

Mayor / Maire

Re: New phone and new plan but won't dial out . Locked ?

Hello @Cdecock ,

 

Was there is SIM inside the phone previous to yours?

Where did you get the phone from?

 

Is it a PUK message you are receiving?

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

Town Hero / Héro de la Ville

Re: New phone and new plan but won't dial out . Locked ?

Hi @Cdecock 

 

If it's a BRAND NEW phone, it shouldn't be locked to another carrier.

 

If you just recently activated with Public Mobile, give it a few hours.   Try powering down device, removing SIM card, powering up device, insert SIM card.

 

Does that work?

 

IF you ported from another mobile company, and your port is not working, open a ticket for assistance here and type "port request" or call the porting team at 1-844-232-7678.

 

Read this link for more details on the porting process:

 

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection


.

 

 

Mayor / Maire

Re: New phone and new plan but won't dial out . Locked ?

@Cdecock Won't dial out but does texting and data work?  If any of it works, your phone isn't locked.

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