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Mayor / Maire

Re: New SIM Phone wont work

@res6cueAfter your son lost his phone and you got him a replacement. I assume you had also got a new SIM card too? Have you paired the SIM card to your son's account via selfserve? If not log ino and change the SIM card to the 19 digit of your son's new SIM card #. You need to do that in order for the SIM card to work.

 

It sounds like your iPhone is already unlocked.

 

HOW TO CHANGE YOUR SIM CARD #HOW TO CHANGE YOUR SIM CARD #

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Oracle

Re: New SIM Phone wont work

@res6cue 

a) Reboot the new phone with the PM SIM installed. What message appears on the phone?

b) Try the PM SIM in another phone?

c) When he lost the phone did he report it lost in his PM account?


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Great Neighbour / Super Voisin

Re: New SIM Phone wont work

my new SIM Public mobil not work Error Network or SiM card error. in my Samsung S4 and two other phones LG .My Number tranfer from VOIP.MS Number.

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Mayor / Maire

Re: New SIM Phone wont work


@kh12 wrote:

my new SIM Public mobil not work Error Network or SiM card error. in my Samsung S4 and two other phones LG .My Number tranfer from VOIP.MS Number.


@kh12 Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

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Great Neighbour / Super Voisin

Re: New SIM Phone wont work

If you can, try the new sim in a phone that works with Public Mobile, this way you will be able to rule out SIM issue versus phone issue.