My son lost his phone. We bought a new one. Didn't report lost. Went and changed SIM Card in self service. Phone will not activate though. Said it was ok, but no service. Please help.
You should report the lost phone.
For the new phone try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Also try adding a $1 payment. If you need to contact a moderator then click on the question mark on the bottom right to submit a ticket using Simon.