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Great Neighbour / Super Voisin

New SIM Phone wont work

My son lost his phone.  We bought a new one.  Didn't report lost.  Went and changed SIM Card in self service.  Phone will not activate though.  Said it was ok, but no service.  Please help.

Town Hero / Héro de la Ville

Re: New SIM Phone wont work

Try rebooting the phone if you have yet to do so.

Mayor / Maire

Re: New SIM Phone wont work

@res6cue hi did you buy the phone new? if not it could be locked to the old carrier

Mayor / Maire

Re: New SIM Phone wont work

You should report the lost phone.

For the new phone try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.  Also try adding a $1 payment. If you need to contact a moderator then click on the question mark on the bottom right to submit a ticket using Simon.

Great Neighbour / Super Voisin

Re: New SIM Phone wont work

Have tried power off/on.  No luck

Great Neighbour / Super Voisin

Re: New SIM Phone wont work

Not locked.  Tried another sim.

Mayor / Maire

Re: New SIM Phone wont work

@res6cue ok so you tried another sim from PM? and did that work?

Mayor / Maire

Re: New SIM Phone wont work

@res6cue- What phone did you buy?  Did you check for compatibility?

Great Neighbour / Super Voisin

Re: New SIM Phone wont work

iPhone 6.  works fine with another active sim

Town Hero / Héro de la Ville

Re: New SIM Phone wont work

Connect iPhone to ITUNES sometimes it might need to push an update to phone if phone was used with another carrier in past.