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Great Citizen / Super Citoyen

New Device

I bought a new to me iphone 6s today. As soon as I opened it up I turned the device on, set it up and inserted the public mobile sim card from my old phone. I get an error message saying the Sim is not supported and something about being locked. I checked in the settings and it says the Carrier is Public Mobile (when there is no sim card in the device). I contacted another cell phone provider to ask them to check the IMEI and on their end it shows unlocked. Yet I still cannot get my public sim card to work. Do I need to purchase a new sim card for this new to me device? 


Accepted Solutions
Highlighted
Oracle

Re: New Device

@ljdemont Another thought: to confirm an unlock sync to iTunes:

  1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)

  2. Connect to computer with USB cable

  3. Start iTunes if it doesn't auto run

  4. iPhone will switch on. Wait until iTunes registers it and checks for updates

  5. Install the carrier profile update (if offered)

  6. Disconnect and reboot

 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post


All Replies
Highlighted
Oracle

Re: New Device

What exactly is the message when you reboot the phone with the SIM installed?

Does that SIM connect properly when used in your old phone?


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Mayor / Maire

Re: New Device

Where did you buy it from?

 

Sounds like the phone is locked to the previous carrier that it came from. Bell, Rogers,etc.

 

You would have to contact that carrier for the unlock code.

 

If you bought it from a site like Kijiji off someone you would need them to contact their old company they had phone with to get the unlock code.

 

If other provider said it's unlocked by IMEI..plug it into iTunes. See if it pushes an update to the phone.

Highlighted
Oracle

Re: New Device

@ljdemont Another thought: to confirm an unlock sync to iTunes:

  1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)

  2. Connect to computer with USB cable

  3. Start iTunes if it doesn't auto run

  4. iPhone will switch on. Wait until iTunes registers it and checks for updates

  5. Install the carrier profile update (if offered)

  6. Disconnect and reboot

 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post

Highlighted
Town Hero / Héro de la Ville

Re: New Device



@ljdemont wrote:

I bought a new to me iphone 6s today. As soon as I opened it up I turned the device on, set it up and inserted the public mobile sim card from my old phone. I get an error message saying the Sim is not supported and something about being locked. I checked in the settings and it says the Carrier is Public Mobile (when there is no sim card in the device). I contacted another cell phone provider to ask them to check the IMEI and on their end it shows unlocked. Yet I still cannot get my public sim card to work. Do I need to purchase a new sim card for this new to me device? 




Reseat the SIM card then reboot phone with SIM installed. 

 

As mentioned hook up phone to a computer with iTunes installed. Do an iOS update and then do a full reset on iTunes. It will take a while and if your phone is carrier unlocked the last screen on the iTunes reset will say “CONGRATULATIONS YOUR IPHONE IS UNLOCKED”.

 

For a decent imei check. 

 

Check here decent imei check may say what carrier or is locked or unlocked.  

 

And check here too Canadian Blacklist/Stolen 

Highlighted
Mayor / Maire

Re: New Device

@ljdemont  Connecting to iTunes and following the advice already supplied should confirm by Apple that your device is unlocked. If the problem persists use a SIM card from another provider such as bell. Allow it to set up and then insert the pm SIM card. It should the set up for public mobile.

Highlighted
Mayor / Maire

Re: New Device


@Jb456 wrote:

 

If you bought it from a site like Kijiji off someone you would need them to contact their old company they had phone with to get the unlock code.


Au contraire, the phone I'm currently using was bought from a Craigslist ad, and the previous owner wasn't sure if it was locked or not, but did tell me it was previously used on Koodo. It turned out to be locked, when I inserted my Lucky Mobile(at that time) SIM, so I called Koodo, and they gave me the unlock code, as they're required to do..... all that, to say that the previous owner of the phone DOESN'T have to be the one to contact the previous provider to get the unlock code. 👍 

Highlighted
Mayor / Maire

Re: New Device


@CannonFodder wrote:

@Jb456 wrote:

 

If you bought it from a site like Kijiji off someone you would need them to contact their old company they had phone with to get the unlock code.


Au contraire, the phone I'm currently using was bought from a Craigslist ad, and the previous owner wasn't sure if it was locked or not, but did tell me it was previously used on Koodo. It turned out to be locked, when I inserted my Lucky Mobile(at that time) SIM, so I called Koodo, and they gave me the unlock code, as they're required to do..... all that, to say that the previous owner of the phone DOESN'T have to be the one to contact the previous provider to get the unlock code. 👍 


@CannonFodder 

 

Does same apply if seller of the phone has a outstanding balance with wtv provider? I've heard of a few instances recently (not on these forums)  that carrier would not provide unlock code until the person paid their outstanding bill....

Highlighted
Mayor / Maire

Re: New Device


@Jb456 wrote:

@CannonFodder wrote:

@Jb456 wrote:

 

If you bought it from a site like Kijiji off someone you would need them to contact their old company they had phone with to get the unlock code.


Au contraire, the phone I'm currently using was bought from a Craigslist ad, and the previous owner wasn't sure if it was locked or not, but did tell me it was previously used on Koodo. It turned out to be locked, when I inserted my Lucky Mobile(at that time) SIM, so I called Koodo, and they gave me the unlock code, as they're required to do..... all that, to say that the previous owner of the phone DOESN'T have to be the one to contact the previous provider to get the unlock code. 👍 


@CannonFodder 

 

Does same apply if seller of the phone has a outstanding balance with wtv provider? I've heard of a few instances recently (not on these forums)  that carrier would not provide unlock code until the person paid their outstanding bill....


@Jb456  I honestly don't KNOW, but I suspect that in that scenario, the previous provider probably wouldn't provide an unlock code, UNLESS the phone was already completely paid for, and maybe not even then..... that'd be interesting to find out..... 🤔 

Highlighted
Great Citizen / Super Citoyen

Re: New Device

A huge thanks to ALL who helped. The issue is now resolved.