A couple hours ago I started having problems with my Public Mobile SIM card. It cut off my data and service and requested I enter a password because my SIM card is "Network Locked". I've paid for the last 3 months with dynamic auto pay and have been doing so for a couple months now so this problem popping up is confusing. I'm on the $120 12 GB plan promotion and my next autopay date is set for July 31st. I have no idea what the problem is as I checked my account and it appears normal. I also put in a Bell SIM card and it worked fine on my phone so I know it's a Public Mobile SIM card problem. Any help will be appreciated as I am currently without service.
Solved! Go to Solution.
what phone are you using? did you buy it unlocked or did you unlock it? could an update have relocked it?
also did you try the sim in a different phone?
@Frank96, have you switched phones during your plan? By inserting a Bell SIM I am assuming you have an unlocked phone? If you are positive your phone is unlocked.
I switched phones during the first month and everything worked fine for the next couple months. I have an unlocked device that I was using on the Public Mobile network for the past 3 months.
I only have 1 unlocked phone the other is locked to Bell so I can't try it. I bought my phone unlocked and I'm positive it's still unlocked.
Yes I was using the phone then it suddenly stopped working. It is a Samsung Galaxy S6. I might have figured out my problem. I bought the phone used from ebay and it was working on Public Mobile for 3 or so months before it suddenly stopped a couple hours ago. Since I used to work for Samsung I know a network lock screen when I see one so it might just be my phone relocked itself for some reason. Bell SIM card would have worked likely because it was a Bell unlocked phone. Probably the first and last time I buy a phone on ebay if this is the case.