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Good Citizen / Bon Citoyen

Network Locked Sim Card Inserted

A couple hours ago I started having problems with my Public Mobile SIM card. It cut off my data and service and requested I enter a password because my SIM card is "Network Locked". I've paid for the last 3 months with dynamic auto pay and have been doing so for a couple months now so this problem popping up is confusing. I'm on the $120 12 GB plan promotion and my next autopay date is set for July 31st. I have no idea what the problem is as I checked my account and it appears normal. I also put in a Bell SIM card and it worked fine on my phone so I know it's a Public Mobile SIM card problem. Any help will be appreciated as I am currently without service.

Oracle

Re: Network Locked Sim Card Inserted

what phone are you using?  did you buy it unlocked or did you unlock it?  could an update have relocked it?  

 

also did you try the sim in a different phone?

Oracle

Re: Network Locked Sim Card Inserted

@Frank96, have you switched phones during your plan?  By inserting a Bell SIM I am assuming you have an unlocked phone?  If you are positive your phone is unlocked.

You will need to message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
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Make sure you have your notifications for private messages turned on and you can do that here

* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Network Locked Sim Card Inserted

I switched phones during the first month and everything worked fine for the next couple months. I have an unlocked device that I was using on the Public Mobile network for the past 3 months.

Good Citizen / Bon Citoyen

Re: Network Locked Sim Card Inserted

I only have 1 unlocked phone the other is locked to Bell so I can't try it. I bought my phone unlocked and I'm positive it's still unlocked.

Highlighted
Oracle

Re: Network Locked Sim Card Inserted

@Frank96, what type of phone is your unlocked phone?  Were you using this phone and then all of a sudden it is now asking for an unlock code?

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Network Locked Sim Card Inserted

Yes I was using the phone then it suddenly stopped working. It is a Samsung Galaxy S6. I might have figured out my problem. I bought the phone used from ebay and it was working on Public Mobile for 3 or so months before it suddenly stopped a couple hours ago. Since I used to work for Samsung I know a network lock screen when I see one so it might just be my phone relocked itself for some reason. Bell SIM card would have worked likely because it was a Bell unlocked phone. Probably the first and last time I buy a phone on ebay if this is the case.

Good Citizen / Bon Citoyen

Re: Network Locked Sim Card Inserted

I can unlock it for u for free

Tags (1)
Great Neighbour / Super Voisin

Re: Network Locked Sim Card Inserted

tell me the process of unlock network of samsung s6 edge t-mobile

Good Citizen / Bon Citoyen

Re: Network Locked Sim Card Inserted

There is no steps I can do it cause I own GSM server