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Good Citizen / Bon Citoyen

Re: NO SIM

It is with another provider and comes up just fine on his phone.  The PM SIM will not work in my phone either - so there has to be something with the activation I am assuming??

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Mayor / Maire

Re: NO SIM

@ZachsMom  More than likely the account was not provisioned properly and needs to be reset by Public Mobile.

 

To resolve it you need to submit a ticket to PM and ask them to reset that account.

 

Click on the ? bottom of your screen and type account-specific problem and select the speak to a live person option.

 

Hope this helps.

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Mayor / Maire

Re: NO SIM


@ZachsMom wrote:

It is with another provider and comes up just fine on his phone.  The PM SIM will not work in my phone either - so there has to be something with the activation I am assuming??


@ZachsMom hi if your sim that you tried in his phone is with another provider and worked than I would say there is a good chance that his phone is locked to the same provider as yours

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Good Citizen / Bon Citoyen

Re: NO SIM

No it is not locked - it is a totally different provider I have tried 2 different SIMs for different providers - something is wrong the PM SIM or the activation from my trial/error and research.

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Mayor / Maire

Re: NO SIM

@ZachsMom is the message "No SIM"? That sounds like not detected. It might be physically bad.

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Town Hero / Héro de la Ville

Re: NO SIM

@ZachsMom hi contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Good Citizen / Bon Citoyen

Re: NO SIM

I am beyond frustrated I have logged several tickets since Thursday and absolutely no response.  I am paying for a defective product/service with zero customer support!!!!

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Mayor / Maire

Re: NO SIM

Wow. What's with the moderator team.

Have you been checking the envelope in the upper right? Any little numbers above it? If you click the envelope and then select the Sent tab, do you see your ticket(s)? Click the Inbox tab do you see any vertical bar next to any items.

You can click on the subject line to read the whole thing. In there will be a Reply button.

 

How long ago did you get this phone? If after the end of 2017 then it certainly should be unlocked. Or did you buy it used? Have you checked the compatibility/lost-stolen feature under Get Started up top of this page. Or even try devicecheck.ca.

 

The big 3 carriers used to lock phones. But the locked ones would still work for their brands. That's Telus, Bell, Rogers. They have Koodo, Virgin, Fido. They also have Public Mobile, Lucky, Chatr. (all respectively)

So if the phone was originally with say Bell and you have Virgin but then want to use Public Mobile...it could be locked from Public Mobile but either Bell or Virgin would work. etc.

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Good Citizen / Bon Citoyen

Re: NO SIM

I have tried everything.  The phone is not locked it was purchased in 2018 by me.  I was with Bell for 15 years, just switched to Telus in April.  The phone works with my Telus SIM.  His PM SIM doesn’t work in my phone either so I am at the conclusion something is wrong with the card!  However, no one will respond to my tickets!! 

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Mayor / Maire

Re: NO SIM


@ZachsMom wrote:

I have tried everything.  The phone is not locked it was purchased in 2018 by me.  I was with Bell for 15 years, just switched to Telus in April.  The phone works with my Telus SIM.  His PM SIM doesn’t work in my phone either so I am at the conclusion something is wrong with the card!  However, no one will respond to my tickets!! 


Yeah their response times seemed to have dropped into the toilet these last couple few days. You're not the only one.