10-07-2021 10:54 AM - edited 01-06-2022 03:43 AM
10-09-2021 06:51 AM
What specifically about your phone doesn't work?
10-08-2021 03:42 PM
Is this from a new activation or it was working before and then stopped? does it power on? Do you have signal bars on top corner? Tried Sim card on another phone? Need more information cause it could be anything at this point
10-07-2021 02:10 PM
@rakeshdaksh2018 wrote:My phone is not working
Do you mean your hardware phone is not working or your mobile service is not working.
Need way more info to troubleshoot...
10-07-2021 01:35 PM - edited 10-07-2021 01:36 PM
@rakeshdaksh2018 wrote:My phone is not working
Did you just activate with Public Mobile?
Try one or more of the below:
*turn off your phone, leave off for a couple minutes, the reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
EDIT: Can you try your SIM into another compatible phone, to see if you have services?
10-07-2021 12:28 PM
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck...
10-07-2021 11:30 AM
Can you provide more information ?
Are you able to make calls, send texts, or use data ? Log into your account to check your status. Try rebooting your phone. If you have a second phone then try swapping the sim to see if it works.
10-07-2021 10:55 AM - edited 10-07-2021 10:58 AM
@rakeshdaksh2018 wrote:My phone is not working
OK...was it ever working on your Public Mobile account or is this a new account ?
edit...more information required to help you.