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zenanarchy
Good Citizen / Bon Citoyen

My phone suddenly stopped calling and texting completely

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my phone, and also took the SIM out and reinstalled it; but that didn't fix the problem. It is not in Airplane mode. It is a relatively new Samsung Galaxy A51. Mobile data is enabled. Wifi data works just fine.

 

When I try to make a call, it says "Not registered on network". SIM card status says "emergency calls only" under "Network", and "Out of service" under "Service State". Mobile network state is "unknown".


Accepted Solutions
hTideGnow
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@zenanarchy , you can check if your phone is blacklisted here:

 

https://www.devicecheck.ca/check-status-device-canada/

 

you can also open a ticket with Mod to confirm as well.

View solution in original post


All Replies
esjliv
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely


@zenanarchy wrote:

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my phone, and also took the SIM out and reinstalled it; but that didn't fix the problem. It is not in Airplane mode. It is a relatively new Samsung Galaxy A51. Mobile data is enabled. Wifi data works just fine.

 

When I try to make a call, it says "Not registered on network". SIM card status says "emergency calls only" under "Network", and "Out of service" under "Service State". Mobile network state is "unknown".


@zenanarchy ,

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot (you did this)

*removing your SIM for a few minutes, then reinserting it (you did this)

*go into airplane mode for a few minutes, then going back to regular mode 

*reset network settings

 

If all these do not fix the issue, submit a ticket to the Moderators to check your SIM/account.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

 

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

z10user4
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

 @zenanarchy : Can you log in to your self-serve account? Can you try the SIM in another phone? Or another SIM in your phone? Did you buy the phone new?

RosieR
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely


@zenanarchy wrote:

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my phone, and also took the SIM out and reinstalled it; but that didn't fix the problem. It is not in Airplane mode. It is a relatively new Samsung Galaxy A51. Mobile data is enabled. Wifi data works just fine.

 

When I try to make a call, it says "Not registered on network". SIM card status says "emergency calls only" under "Network", and "Out of service" under "Service State". Mobile network state is "unknown".


Hi @zenanarchy log in your self serve account.  Does it say active?  If yes, click Plan & Add-Ons tab, do you see your number there.  If yes, good.  Call your own number.. what does it say (or ask someone to call your number).

 

If everything is ok, this is just a glitch and may be remedied by other suggestions above.

 

If not ok, please contact the moderators to help you fix this.

 

Please keep us posted.  thanks in advance

 

RosieR

 

gpixel4
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

Oops.jpeg

 

HALIMACS
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@zenanarchy 

 

Could there be an outage affecting your area?

 

TELUS Service Status

 

Might be worth checking it out based on your individual location.

 

 

Other option could be SIM card failure or SIM swap.   Hope it's not a SIM swap/fraud... here's an Announcement on that from Public Mobile:

SIM Swap Fraud - Community (publicmobile.ca)

darlicious
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@zenanarchy 

What happens when you try calling 611?

 

Is it possible your phone has been blacklisted? (Did you buy it second hand in a private sale?)

hTideGnow
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@zenanarchy , you can check if your phone is blacklisted here:

 

https://www.devicecheck.ca/check-status-device-canada/

 

you can also open a ticket with Mod to confirm as well.

View solution in original post

HALIMACS
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@darlicious @hTideGnow 

 

OP stated that it was working fine and then it just stopped working.

 

They did say it was a relatively new A51 Samsung.

 

Do blacklisted phones work for a while and then stop working or would they not function from the get-go?

hTideGnow
Mayor / Maire

Re: My phone suddenly stopped calling and texting completely

@HALIMACS  actually it happens, this is just from a thread this week:

 

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Can-t-connect-to-network/td-p/6725...

 

The OP of that thread got that confirmed from Mod, that's why I suggest to check with the Mod

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