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Great Neighbour / Super Voisin

My phone stop working

Hi I have a Moto G that i bougth on May 2014 and i put it to charge and i came back later to pick it up and expecting having full charge. My phone was totally off and i try to power up, it came the motorola logo and then the screen went black. After that, it try to power up the cellphone and nothing. I even try to boot it to factory reset and nothing. I haven't got a year with it.

 

How i proceed with this with public mobile? There is no phone to contact a customer support. No store to go. I want a replacement now.

 

Anyone from public mobile has an answer?

Tags (1)
Mayor / Maire

Re: My phone stop working

 
Highlighted
Good Citizen / Bon Citoyen

Re: My phone stop working

Call Koodo and ask them to transfert you to an Public mobile representative.

 

+Bravo if it helped!

Thank you Smiley Happy

DK
Model Citizen / Citoyen Modèle

Re: My phone stop working

Have you tried Motorola?

Good Citizen / Bon Citoyen

Re: My phone stop working

I have one Moto G before and my battery died after 8 months.. I was lucky, it was still under warranty! so I shipped it out to the store and they replaced me another one

Smiley Tongue

Retraité / Retired

Re: My phone stop working

Hi aavzla,

 

I understand your situation, follow the information on this link so we can assist you: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Warranty-and-Repairs/m-p/218#M42

 

I hope this helps,

 

Cheers