What is the brand, model of your phone and where did you purchase it ?
Can you verify in your self serve account if your status show : ACTIVE
My phone have the same issue. I followed the steps, however in the step below:
Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo, Telus, or Public Mobike from this list.
I can only find WIND 3G and Rogers 2G, there is no PM on the lost.
what should I do? plz help.
I'm sorry to see that you aren't able to connect to the network.
Are you using an unlocked device?
@haifengwng welcome to the Public Mobile community! Can you confirm the phone make and model? It sounds like you may have a phone that is not compabile with Public Mobile's [Telus'] network, OR, that it may be locked to another carrier. But given that you see both Wind and Rogers, I'd say it's probably incompatible bands.
Another thing to check if you get "Unregistered SIM", go to this website and enter your IMEI:
This is to make sure in the odd case your phone is not blacklisted.
If it is a new sim that it takes 24 hour to 48 hours for activation of sim card. You can select manual selection of operator under network setting and wait for 2 minute phone will list available gsm network then select the network you want to register.
Here is most possible reason is the original owner might have not paid any due amount or some one complaint about the phone from insurance company that it is lost or stolen.