cancel
Showing results for 
Search instead for 
Did you mean: 

My Motorolla phone

mtelon
Great Neighbour / Super Voisin

My Motorolla phone stops working.. The keypad is frozen & the screen is all blurry.  What do I do?

2 REPLIES 2

Griff
Town Hero / Héro de la Ville

@mtelon

Which Motorola phone do you have? Most of their newer models have non-removable batteries.
If it is something like the Moto G you can try holding the power button or power button and volume down button at the same time to try shutting down the phone.

Alternatively you could wait until the battery dies and the phone turns off and then attempt to reboot the devie by charging it.

Cyber
Mayor / Maire

 

@mtelon,

 

Are you able to remove the battery for 5 minutes and then put it back ?

Need Help? Let's chat.