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Good Citizen / Bon Citoyen

Re: List of missing devices from Compatibility Checker

Hi,

 

It's Model no is: SM-J730G

 

Thanks.

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Mayor / Maire

Re: List of missing devices from Compatibility Checker

@pazmariano reset your network settings and restart the phone. Samsung's will usually propagate the correct APN settings for the phone.

Samsung Galaxy J7 V / Galaxy J7 - Reset Network Settings
  1. From a Home screen, swipe up then navigate: Settings. > General management.
  2. Tap Reset.
  3. Tap Reset network settings.
  4. Tap RESET SETTINGS.
  5. Tap RESET SETTINGS to confirm.

Enable data, Restart your phone,  reenter your wifi if applicable.  Try sending an mms text message and to surf the net.  Stay safe.  Welcome to PM.  

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Good Citizen / Bon Citoyen

Re: List of missing devices from Compatibility Checker

Hi @gblackma,

 

Thanks for your suggestion. Tried the steps but still failed to connect using mobile data.

 

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Mayor / Maire

Re: List of missing devices from Compatibility Checker

@pazmariano  restart your phone, enavle data  and try to send an mms text message. If that works, your APN settings are correct. Log into your self service account and see if you have data available it should look like xxx/ 250mb at 3g speed. See below.

20200419_140531.jpg

 

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Mayor / Maire

Re: List of missing devices from Compatibility Checker

@pazmariano  Set your phone to 3G and try connecting. I'm assuming you already have activated your card?

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Great Neighbour / Super Voisin

Re: List of missing devices from Compatibility Checker

Hi. Is the Samsung a51 compatible? Thanks!

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Retired Oracle / Oracle Retraité

Re: List of missing devices from Compatibility Checker


@Lise01 wrote:

Hi. Is the Samsung a51 compatible? Thanks!


@Lise01 generally yes.  There are a few variants of the A51 sold in other parts of the world, but if you acquired it in North America it is definitely compatible.  

 

EDIT: there are Russian and Autralian variants that I'm less sure about, but the Global versoin SM-A515F/DSN (Global) and Latin American SM-A515F/DS (LATAM) will certainly work.  I'm not sure about the Brazilian variant either actually.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Great Neighbour / Super Voisin

Re: List of missing devices from Compatibility Checker

I just received a Samsung Galaxy A51 (model SM-A515W) as a gift and it does not appear on the compatibility list. Thanks

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Mayor / Maire

Re: List of missing devices from Compatibility Checker

@JJordens17  according to this site its 100% compatible has both the required 3g and 4g LTE bands. Stay safe.  https://www.phonegg.com/phone/13036-Samsung-Galaxy-A51

 

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

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Great Neighbour / Super Voisin

Re: List of missing devices from Compatibility Checker

Hey I'm curious about the packard bell A5000

 

GSM/GPRS/EDGE 850, 900, 1800, 1900 MHz; 4G HSPA+ 850, 1700/AWS, 1900, 2100 MHz; 4G LTE 2, 4, 5, 7, 17

 

thanks for your time!