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Good Citizen / Bon Citoyen

Re: List of missing devices from Compatibility Checker

Hi,

 

It's Model no is: SM-J730G

 

Thanks.

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Town Hero / Héro de la Ville

Re: List of missing devices from Compatibility Checker

@pazmariano reset your network settings and restart the phone. Samsung's will usually propagate the correct APN settings for the phone.

Samsung Galaxy J7 V / Galaxy J7 - Reset Network Settings
  1. From a Home screen, swipe up then navigate: Settings. > General management.
  2. Tap Reset.
  3. Tap Reset network settings.
  4. Tap RESET SETTINGS.
  5. Tap RESET SETTINGS to confirm.

Enable data, Restart your phone,  reenter your wifi if applicable.  Try sending an mms text message and to surf the net.  Stay safe.  Welcome to PM.  

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Good Citizen / Bon Citoyen

Re: List of missing devices from Compatibility Checker

Hi @gblackma,

 

Thanks for your suggestion. Tried the steps but still failed to connect using mobile data.

 

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Town Hero / Héro de la Ville

Re: List of missing devices from Compatibility Checker

@pazmariano  restart your phone, enavle data  and try to send an mms text message. If that works, your APN settings are correct. Log into your self service account and see if you have data available it should look like xxx/ 250mb at 3g speed. See below.

20200419_140531.jpg

 

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Mayor / Maire

Re: List of missing devices from Compatibility Checker

@pazmariano  Set your phone to 3G and try connecting. I'm assuming you already have activated your card?