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List of missing devices from Compatibility Checker

Alan_K
Deputy Mayor / Adjoint au Maire

Hi Community,

 

Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that there are devices that are not captured still, and we want to keep track of that here to provide feedback on a regular basis.

 

Please comment below your phone make and model that wasn’t found on our checker and we’ll be sharing on a monthly basis back to our partners.

 

Thanks,

Public Mobile Community Team

 

List of missing devices added (July 2019)

Click below to open the list of devices:

Spoiler
  • BlackBerry KeyOne 
  • BlackBerry Key2
  • BlackBerry Motion
  • OnePlus 7
  • Pixel 3a 
  • Moto G7 Play
  • Moto G Dual SIM
  • LG V20
  • LG V30
  • LG V40
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy A5
  • Samsung Galaxy A7
  • Samsung Galaxy A10
  • Xiaomi Redmi Note 7

 

List of missing devices added (August 2019)

Click below to open the list of devices:

 

Spoiler
  • BLU Studio C6L
  • Maxwest nitro 4x
  • Motorola G7 Play
  • Nokia 5
  • ASUS Zenfone 5z
  • Palm Phone PVG100
  • STK Device Family (Coming soon)

 

 

153 REPLIES 153

srlawren
Retired Oracle / Oracle Retraité

@Bekwilde wrote:

Please add the Sony Xperia Xz1 to list of devices 


@Bekwilde based on specs (https://www.gsmarena.com/sony_xperia_xz1-8804.php), both the single and dual SIM variants are compatible.  All variants appear to be good choices for use wth PM.


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Bekwilde
Great Neighbour / Super Voisin

Please add the Sony Xperia Xz1 to list of devices 

srlawren
Retired Oracle / Oracle Retraité

@TiboIET wrote:

Samsung A10e


@TiboIET A10e is good to go.  https://www.gsmarena.com/samsung_galaxy_a10e-9790.php.  All variants seem to feature both 850MHz and 1900MHz 3G frequencies.  Good choice, enjoy!


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srlawren
Retired Oracle / Oracle Retraité

@Lobsterwalsh wrote:

The 6.1 is different from the 6.1 plus, so I can't be sure it will work.


@Lobsterwalsh the X6 for the China market (https://www.gsmarena.com/nokia_6_1_plus_(nokia_x6)-9178.php#x6) has both 850MHz and 1900MHz and is compatible;  The 6.1Plus for the global market (https://www.gsmarena.com/nokia_6_1_plus_(nokia_x6)-9178.php#61-plus) only has 850MHz and is a poor choice for use with Public Mobile.


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srlawren
Retired Oracle / Oracle Retraité

@LawrenceDyck wrote:

Please include Samsung SM-J260Y\DS to your list. Thanks Lawrence


@LawrenceDyck your model (https://www.gsmarena.com/samsung_galaxy_j2_core-9255.php) has the same issue as I just described for the Honor 8x (https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/List-of-missing-devices-from-Compatib...).  The J260M/DS would give you better results as it features both 850MHz and 1900MHz 3S HSDPA


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srlawren
Retired Oracle / Oracle Retraité

@alexxey1383 wrote:

Please add Honor 8x (also known as Honor View 10 Lite) version JSN-L21. I cant make calls and text


@alexxey1383 you've misunderstood how the list works:  It's not that adding a device to the list makes it compatible; it's that the list will let you know whether or not the device is compatible.  Compatibility is based on how the device was built, not on something Public Mobile can change.  Your device in particular (https://www.gsmarena.com/honor_8x-9313.php) is only partially compatible with the basic 3G (UMTS/W-CDMA/HSDPA) frequenies required.  PM runs on both 850MHz and 1900MHz 3G, while your phone only features the former of those two and not the latter.  This means it may work in some areas but not in others.  It's a poor choice for use on Public Mobile, Koodo, Telus, Virgin, Lucky, and Bell.  You can use it on the Rogers network (Rogers, Fido, or Chatr) but only until the end of this year, when Rogers will shut down their 2G GSM network.


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TiboIET
Great Neighbour / Super Voisin

Samsung A10e

Lobsterwalsh
Great Neighbour / Super Voisin

The 6.1 is different from the 6.1 plus, so I can't be sure it will work.

@Lobsterwalsh according to this link it is https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Compatability-of-Nokia-6-1/td-p/38985...


@Lobsterwalsh wrote:

Hi there, can you add Nokia 6.1 plus (aka Nokia X6) to the checker?

Phone lists the model & hardware as: TA-1083

 

Can you tell me if this phone is compatible? I currently use it on Telus network with no issues.

 

Thanks!


 

Lobsterwalsh
Great Neighbour / Super Voisin

Hi there, can you add Nokia 6.1 plus (aka Nokia X6) to the checker?

Phone lists the model & hardware as: TA-1083

 

Can you tell me if this phone is compatible? I currently use it on Telus network with no issues.

 

Thanks!


@Jam0532000 wrote:

Hi,

 

We'd like to know if we can use Public Mobile on our Motorola "moto g6 play"?

 

Other details:

  Type: M373B

  MO#: YDML19723TSP

  P/N: PAA30017CA


Since the M373B variant supports UMTS bands 2 and 5 (1900 and 850), it is compatible with Public Mobile.

Jam0532000
Great Neighbour / Super Voisin

Hi,

 

We'd like to know if we can use Public Mobile on our Motorola "moto g6 play"?

 

Other details:

  Type: M373B

  MO#: YDML19723TSP

  P/N: PAA30017CA

LawrenceDyck
Great Neighbour / Super Voisin

Please include Samsung SM-J260Y\DS to your list. Thanks Lawrence

alexxey1383
Great Neighbour / Super Voisin

I cannot receive calls and texts. As I understand, this phone is not added to the list of compatible devices? I toped up for 1 usd, as you mentioned,  this does not help. I chated with SIMon, checked and updated APN settings. What else I can do?

@alexxey1383 Can you receive calls and texts ? Your SIM may not have provisioned coorectly . You can try adding $1 to your self service/my account .  If this doesn't work, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  (CLICK on account specific question and human and submit a ticket)


@alexxey1383 wrote:

Please add Honor 8x (also known as Honor View 10 Lite) version JSN-L21. I cant make calls and text


 

alexxey1383
Great Neighbour / Super Voisin

Please add Honor 8x (also known as Honor View 10 Lite) version JSN-L21. I cant make calls and text

caps105
Good Citizen / Bon Citoyen

thank you sir:) my sim comes in on monday i think so ill be able to test everything then. have a pleasant weekend!


@caps105 wrote:

Does the huawei honor 8x work with public mobile? The model number is JSN-L23. I checked the compatibility list on PM and only saw the honor 8:( Thank you kindly:)


It should work. The JSN-L23 is U.S. variant of the Honor 8x. If the the information that I am seeing is correct, it does have both UMTS 850 and 1900MHz capability, as well as a relatively good range of available LTE bands.

caps105
Good Citizen / Bon Citoyen

Does the huawei honor 8x work with public mobile? The model number is JSN-L23. I checked the compatibility list on PM and only saw the honor 8:( Thank you kindly:)

Senior
Great Neighbour / Super Voisin

Gusun F-10  (Senior phone)

azeem8
Good Citizen / Bon Citoyen

Xiaomi Redmi Note 8 Pro is not in the list

@RajniaroraYour phone is only marginally supported because it only have 1 radio band that is compatible with Telus/ Bell band 5. It would work but probably badly in crowded surroundings.

 

Also make sure you have configured your APN correctly. The update setting can be found chatting with SIMon via clicking on the lower right hand corner

 

 

http://phonedb.net/index.php?m=device&id=13194&c=oppo_f7_dual_sim_td-lte_in_id_th_pk_version_1_64gb_...

Rajniarora
Great Neighbour / Super Voisin

My phone is Oppo F7 and model is CPH1819 and i am not able to access to my mobile data and status is shown active.

 

Anonymous
Not applicable

@guitar wrote:

My phone is a LG Q6 and I am having troubles each month with data usage.  My data works for about 3MG and then stops.  


Is that megs? MB's? GB's? Speed?

What plan data quantity do you have?

How long have you been with Public Mobile? Has it ever worked?

guitar
Great Neighbour / Super Voisin

My phone is a LG Q6 and I am having troubles each month with data usage.  My data works for about 3MG and then stops.  

thecrowder
Great Neighbour / Super Voisin

will the LG Breeze GW525G on the system

Delbo
Good Citizen / Bon Citoyen

You list various Motorola Moto phones, but not Motorola Moto E4

srlawren
Retired Oracle / Oracle Retraité

@Selenako wrote:

Huawei Mate 20 Pro


@Selenako there are a lot of variants of the Mate 20 Pro (https://www.phonemore.com/models/huawei/mate-20-pro/) so it's hard to say 100% but I believe the variant(s) sold in Canada will be 100% compatible, and any sold for Latin America should be as well.  Phones for other regions or global versions *should* be fine for talk, text, and HSPA+ (3G) data, and may or may not provide good LTE coverage.  


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srlawren
Retired Oracle / Oracle Retraité

@BedroomPinky420 wrote:

Hello! I have a phone that is apparently not compatible and it is an LGA448 (model name) and it's an LG phone 🙂 I look forward to seeing it on the list!

 

Thanks in advance!


@BedroomPinky420 If this spec sheet is correct https://www.lg.com/ca_en/support/products/documents/F4NR%20-%20LGA448%20Spec%20Sheet_EN.pdf then this phone is not compatible with Public Mobile.  It will work with Rogers/Fido/Chatr until they shut down their GSM network at the end of 2020, or it will work with Freedom Mobile which is the only Canadian provider that uses the AWS 3G frequency pair (1700MHz + 2100MHz).


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BedroomPinky420
Great Neighbour / Super Voisin

Hello! I have a phone that is apparently not compatible and it is an LGA448 (model name) and it's an LG phone 🙂 I look forward to seeing it on the list!

 

Thanks in advance!

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