cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
DYJ
Good Citizen / Bon Citoyen

LG G3 model can't use mobile data

Hi Guys,

 

My phone is LG G3 D852 and I have data plan. I can use phone for calling but can't use it for mobile data. It works well if use wifi. Can anyone know the reasons?

 

Thanks!


Accepted Solutions
mpch
Great Neighbour / Super Voisin

Re: LG G3 model can't use mobile data

I've got a LG G3 and it does receive data and pic texts.  I recall that I  had to manually add the APN  as per link below. It's for another LG  model but  the settings  worked on mine. 

https://apn-canada.gishan.net/en/apn/public-mobile/lg-k30

Also check that you have data enabled.

You can add the APN from Settings/network/mobile data/

top right 3 vertical dots/mobile networks/access point names/top right 3 vertical dots/ add APN

 

Hope that's clear.

Good luck.

 

View solution in original post


All Replies
geopublic
Mayor / Maire

Re: LG G3 model can't use mobile data


@DYJ wrote:

Hi Guys,

 

My phone is LG G3 D852 and I have data plan. I can use phone for calling but can't use it for mobile data. It works well if use wifi. Can anyone know the reasons?

 

Thanks!


@DYJ  Known issue with LG phones. First try resetting your network settings for your phone model and restart your phone. If it's still not working then you need to do a factory reset in order to get it to work.

Luddite
Oracle

Re: LG G3 model can't use mobile data

Have look here for more ideas: https://productioncommunity.publicmobile.ca/t5/Getting-Started/new-account-cannot-get-data-on-my-LG-...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
mpch
Great Neighbour / Super Voisin

Re: LG G3 model can't use mobile data

I've got a LG G3 and it does receive data and pic texts.  I recall that I  had to manually add the APN  as per link below. It's for another LG  model but  the settings  worked on mine. 

https://apn-canada.gishan.net/en/apn/public-mobile/lg-k30

Also check that you have data enabled.

You can add the APN from Settings/network/mobile data/

top right 3 vertical dots/mobile networks/access point names/top right 3 vertical dots/ add APN

 

Hope that's clear.

Good luck.

 

View solution in original post

DYJ
Good Citizen / Bon Citoyen

Re: LG G3 model can't use mobile data

I tried to resetting network and restarted, it won't work. But Thanks anyway!

DYJ
Good Citizen / Bon Citoyen

Re: LG G3 model can't use mobile data

Thanks Luddite, it seems a long thread. But I didn't get it.

DYJ
Good Citizen / Bon Citoyen

Re: LG G3 model can't use mobile data

Thanks mpch! After manually add APN, it works! Thanks a lot!

mpch
Great Neighbour / Super Voisin

Re: LG G3 model can't use mobile data

You're welcome! Great that  you've  got it working now.

Need Help? Let's chat.