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Good Citizen / Bon Citoyen

Kyocera mobile data not working

Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?


Accepted Solutions
Oracle

Re: Kyocera mobile data not working


@kbetson wrote:

What would be the correct APN settings?


 

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

View solution in original post


All Replies
Good Citizen / Bon Citoyen

Re: Kyocera mobile data not working

Hello @kbetson 

 

Have you tried to restart the phone? Have you checked if you still have data available? If nothing else works, you could try to put the sim card into another phone and check if the data works. If so, there might have a problem with your grandmother's phone. 

Mayor / Maire

Re: Kyocera mobile data not working


@kbetson wrote:

Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?


Has it ever worked here? Likely needs the APN set. It looks a little light on LTE. Can you set it to 3G/WCDMA/UMTS/HSDPA?

Good Citizen / Bon Citoyen

Re: Kyocera mobile data not working

Hi, we tried all of these and nothing has worked. The sim card and the data works in another phone. The Kyocera is running Android 5.1.1 if that helps at all.

Mayor / Maire

Re: Kyocera mobile data not working

 @kbetson : Can you post screenshots of your APN settings?

Good Citizen / Bon Citoyen

Re: Kyocera mobile data not working

What would be the correct APN settings?

Oracle

Re: Kyocera mobile data not working


@kbetson wrote:

What would be the correct APN settings?


 

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

View solution in original post

Good Citizen / Bon Citoyen

Re: Kyocera mobile data not working

Screenshot_2021-01-10-11-13-56.png

Screenshot_2021-01-10-11-14-38.png

Screenshot_2021-01-10-11-14-18.png

  

Screenshot_2021-01-10-11-14-24.png

Screenshot_2021-01-10-11-14-07.png

Currently its blank

Good Citizen / Bon Citoyen

Re: Kyocera mobile data not working

Thanks! I will try that

Mayor / Maire

Re: Kyocera mobile data not working

 @kbetson : Interesting that it's all blank. You could also try the WCDMA/GSM choice if the LTE doesn't have much luck finding a tower. But it does seem to have one or two bands for LTE. But you still need APN.

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