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Just got an Oukitel K6 and it won't connect to the network

adronis
Good Citizen / Bon Citoyen

Phone sees the phone number of the SIM and the APN seems to be configured properly but no signal. Is there a workaround ?

21 REPLIES 21

@Sanchosd 

which Oukitel phone you have?? likely you phone does not have the proper network bands that need for PM

 

Sanchosd
Great Neighbour / Super Voisin

Hi.
I facing the same issue with Oukitel,
Some mobile operators are delivering me an internet at the high speed, but I'm not able to talk.
the Rogers let me talk and SMS, but very sporadic LTE internet connection.

Could you please disclose a bit more information why I can't talk with a help of certain operators, and can talk with the Rogers for ex?
Thanks.

 

@adronis  The easiest way to check is as follows:

 

Check under 3G bands should support B2 and B5

 

Check under 4G bands should support B4 and B7.

 

If a device supports the above bands the it will be a good fit.

adronis
Good Citizen / Bon Citoyen

Thanks, this is the answer. I need those frequencies. I'm still confused about all the different names for the signals though. Some say PM is using UMTS instead of WCDMA and also 850 and 1900 are found in GSM. I have also seen HSPA+ appear on some of my phones. Can anyone help my clarify this ?

Anonymous
Not applicable

@adronis wrote:

Looks like it will work only on Rogers and Fido with GSM

 


And they're going to be obsoleting their 2G GSM soon.

adronis
Good Citizen / Bon Citoyen

Looks like it will work only on Rogers and Fido with GSM

 

GSMcomptibility.png

srlawren
Retired Oracle / Oracle Retraité

@adronis wrote:
  • 3G Network Bands
    W-CDMA : 900 / 2100 MHz

@adronis this is the problem.  You need a phone with W-CDMA 850 and 1900 MHz to use here. 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Pretty much useless phone in Canada. Expensive mp3 player. See if you can return it as it would be pretty hard to sell.

 

Anonymous
Not applicable

You're showing all the same info. It's not enough just to say it's 3G or WCDMA or 4G or LTE. It's more about the frequencies and bands used.

adronis
Good Citizen / Bon Citoyen

This is the frequencies my phone has. Looks like i have them all.

 

  • Network Technologyks
    GSM / W-CDMA / LTE
  • 3G Support
    Yes
  • 4G Support
    Yes
  • 2G Network Bands
    GSM: 850 / 900 / 1800 / 1900 MHz
  • 3G Network Bands
    W-CDMA : 900 / 2100 MHz
  • 4G Network Bands
    LTE : 800 / 900 / 1800 / 2100 / 2600 MHz

 

 

https://www.pdevice.com/product/oukitel-k6-price-specs

adronis
Good Citizen / Bon Citoyen

Anonymous
Not applicable

@adronis wrote:

It is a 4G LTE phone


That's just one part of Public Mobile. And in this case only one of the Public Mobile frequencies used. To use your phone as a phone, it needs to have a couple 3G/WCDMA/UMTS/HSDPA frequencies. This phone does not.

So as I said, if you can find and connect to a tower transmitting on that one frequency and LTE protocol then you could use your data and SMS and MMS.

 

Edit:

oukitel.JPG

adronis
Good Citizen / Bon Citoyen

@adronis I know that compatibility has been discussed but some of us also seem to be forgetting that APN settings are not needed to be set to connect to a cellular network.


@adronis wrote:

In available networks i see public mobile 4G trying to connect doesn't happen.


The only compatible 4G band is band 6 which is not that popular.  So that is why you are seeing the phone trying to connect but likely not succeeding because there is no tower with band 7 nearby.  When buying what I can non traditional brands, always make sure that there is band 4 LTE.  This band is a North American favorite.  If it is available, then 3G compatibility is assured.

 

https://en.wikipedia.org/wiki/Telus_Mobility

Anonymous
Not applicable

@adronis wrote:

In available networks i see public mobile 4G trying to connect doesn't happen.


If you only wish to use the 4G data and SMS and MMS and you're picking up a tower transmitting at the one frequency shown earlier then you should be able to connect. But you won't be able to do talk.

adronis
Good Citizen / Bon Citoyen

bad news 😕

 

adronis
Good Citizen / Bon Citoyen

In available networks i see public mobile 4G trying to connect doesn't happen.

geopublic
Mayor / Maire

@adronis  that phone does not have the needed 3g bands to work with Public Mobile. Your going to need another phone.

Jb456
Mayor / Maire

According to this website. The specs of your phone are not compatible with Public Mobile. You will need to get another phone that is compatible.

 

https://www.kimovil.com/en/frequency-checker/CA/oukitel-k6

 

Screenshot_20200728_224645.jpg

 

Also this old thread from 2019 another person could not get it working.

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/No-service/td-p/368136

esjliv
Mayor / Maire

Hi @adronis ,

 

Try:

-removing your SIM for a few minutes, replacing it and reboot

-go into airplane mode for 5 minutes, then toggle back

 

 

Edit, i gave you Apple settings, sorry, here is andrioid:

Here’s how to set up data in 3 steps:1) Tap:

  • Settings
  • More
  • Access Point Names
  • New APN Settings

2) Input this info:

3) Leave all the other fields blank. Just hit save, and you’re good to go!

 

Edit x2:

See @geopublic and @Jb456  posts...that should have been the first thing i looked at!

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