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LK1
Good Citizen / Bon Citoyen

Issue with incoming callers accessing land-line voicemail when public mobile cell is call forwarded

When I call forward to my land-line it works well except for if I miss the call. If I miss the call the call doesn't go to my land-line voicemail at all. Instead, the caller gets a strange voicemail message saying to "please enter a mailbox number or to enter the number of the person you'd like to leave a message for" rather than actually just going to my land-line voicemail. Does anyone know why this is happening?
Thank you Smiley Happy Leanne

Mayor / Maire

Re: Issue with incoming callers accessing land-line voicemail when public mobile cell is call forwar


@LK1 wrote:

When I call forward to my land-line it works well except for if I miss the call. If I miss the call the call doesn't go to my land-line voicemail at all. Instead, the caller gets a strange voicemail message saying to "please enter a mailbox number or to enter the number of the person you'd like to leave a message for" rather than actually just going to my land-line voicemail. Does anyone know why this is happening?
Thank you Smiley Happy Leanne


There are 4 different kinds of call forwarding.

Call forward all

Call forward when busy

Call forward when no answer

Call forward unavailable

Check your phone dialer settings. Obviously particularly the no answer option.

Mayor / Maire

Re: Issue with incoming callers accessing land-line voicemail when public mobile cell is call forwar

@LK1  Check out the following article and specifically the call forwarding section on how to ensure the different options are setup correctly.

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

LK1
Good Citizen / Bon Citoyen

Re: Issue with incoming callers accessing land-line voicemail when public mobile cell is call forwar

This is exatly what I needed to know - thanks so much for your help!

Leanne