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Good Citizen / Bon Citoyen

Is my Public Mobile Account locked to my phone

 

Hi Everyone, 

 

My phone got wet after Kayaking yesterday, and needs replacing. 

 

I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer.

 

If not, am I able to take out the SIM card and place it into another unlocked phone and have a working telephone?

 

Kind regards

 

Jamie_Law 


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: Is my Public Mobile Account locked to my phone


@jamie_law wrote:

 

Hi Everyone, 

 

My phone got wet after Kayaking yesterday, and needs replacing. 

 

I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer.

 

If not, am I able to take out the SIM card and place it into another unlocked phone and have a working telephone?

 

Kind regards

 

Jamie_Law 


Hi @jamie_law ,

Oh bummer about your phone taking a dip. 🙂

Yes, take out your SIM (let it dry out first) - try this:

 

"If the SIM card sits in water too long, it can become useless. Lay the SIM card on a dry paper towel overnight to allow it to dry completely before trying to use it in any phone. If the SIM card sits in water for more than a few minutes, put it in a bowl of uncooked rice overnight to help draw any water out of the card."

 

Then simply insert it into another compatible Public Mobile cell phone:

https://www.publicmobile.ca/en/ns/get-started

View solution in original post


All Replies
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Mayor / Maire

Re: Is my Public Mobile Account locked to my phone

Yes, you can put the sim in another unlocked phone.

Highlighted
Mayor / Maire

Re: Is my Public Mobile Account locked to my phone

@jamie_law your PM account is not locked to your phone. As long as a phone is compatible with PM. You should be able to switch your SIM into it and have service. Make sure that the phone has at least the 3g frequencies below. 


Public Mobile 3G & 4G Frequencies.
3G Frequencies 850 MHz, Band 5 (UMTS/ HSPA).1900MHz, Band 2 (UMTS/ HSPA).

4G Frequencies 1700/ 2100 MHz AWS, Band 4 (LTE/ LTE Advanced).
                             700 MHz A/B/C/E, Band 12/13/17/29 (LTE/ LTE Advanced).

Highlighted
Model Citizen / Citoyen Modèle

Re: Is my Public Mobile Account locked to my phone


@jamie_law wrote:

 

Hi Everyone, 

 

My phone got wet after Kayaking yesterday, and needs replacing. 

 

I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer.

 

If not, am I able to take out the SIM card and place it into another unlocked phone and have a working telephone?

 

Kind regards

 

Jamie_Law 


Hi @jamie_law ,

Oh bummer about your phone taking a dip. 🙂

Yes, take out your SIM (let it dry out first) - try this:

 

"If the SIM card sits in water too long, it can become useless. Lay the SIM card on a dry paper towel overnight to allow it to dry completely before trying to use it in any phone. If the SIM card sits in water for more than a few minutes, put it in a bowl of uncooked rice overnight to help draw any water out of the card."

 

Then simply insert it into another compatible Public Mobile cell phone:

https://www.publicmobile.ca/en/ns/get-started

View solution in original post

Highlighted
Mayor / Maire

Re: Is my Public Mobile Account locked to my phone

And if the sim is damaged as well then you'd have to buy a new sim card. You can get one at Wal-Mart.

 

Then log into your account and click change sim card. Green arrow on picture below.

 

Screenshot_20200629_182641.jpg