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Internet not working

Vesnaahtchiev
Great Neighbour / Super Voisin

Hey I just had my phone unlocked but the internet doesn’t work. I’m still able to make calls and text. Anyone know why?

4 REPLIES 4

srturk
Good Citizen / Bon Citoyen

Restart your phone set or try putting phone on airplane mode and then restarting it. If its an iphone, you can find instructions on how to "force restart" it 

bondmi
Great Citizen / Super Citoyen

Anonymous
Not applicable

@Vesnaahtchiev, First off, what phone do you have?  Have you checked to make sure your phone is compatible with Public mobile's data network.  You can do so at the following web sites.

willMyPhoneWork.net

frequencycheck.com

If it is compatible, have you checked your APN settings?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Is Data enabled on the phone?

 

 

 

hairbag1
Mayor / Maire

What plan did you subscribe to ? Could be you've exhausted your data alottment already, depending on which plan you have. See if it works with the wifi if you're in a wifi area.

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