07-22-2021 08:55 PM - edited 01-06-2022 02:52 AM
Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process.
thanks.
Solved! Go to Solution.
07-22-2021 11:37 PM
@Koombassi wrote:Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated.
It's good to hear that other were able to help answer your question. I've changed the solution from the above post to another that helped answer your question.
07-22-2021 09:33 PM
Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated.
07-22-2021 09:10 PM - edited 07-22-2021 09:12 PM
@Koombassi wrote:Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process.
thanks.
Hello @Koombassi , this is a new process as of July 14, 2021.
See the article thread here: https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...
EDIT: OH, @softech included the same linked thread, so I striked out the one I added.
07-22-2021 09:01 PM - edited 07-24-2021 06:59 PM
@Koombassi you are not really activating but requiring a SIM swap.
Simply logon to My Account Click on Change SIM card.
Then Enter the New SIM card number and select one of the choice for the security code.
Ref: SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)