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Inserting replacement SIM card

Koombassi
Model Citizen / Citoyen Modèle

Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process. 
thanks. 

4 REPLIES 4


@Koombassi wrote:

Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated. 


It's good to hear that other were able to help answer your question. I've changed the solution from  the above post to another that helped answer your question. 

Koombassi
Model Citizen / Citoyen Modèle

Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated. 

esjliv
Mayor / Maire

@Koombassi wrote:

Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process. 
thanks. 


Hello @Koombassi , this is a new process as of July 14, 2021.

 

See the article thread here: https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

 

EDIT: OH, @softech included the same linked thread, so I striked out the one I added.

softech
Oracle
Oracle

@Koombassi   you are not really activating but requiring a SIM swap.

 

Simply logon to My Account  Click on Change SIM card.

Then  Enter the New SIM card number and select one of the choice for the security code.

 

E-MyAcc-ChangeSIM-2FA.png

 

 

 

 

Ref:  SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)

 

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