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Great Neighbour / Super Voisin

Imessage Activation Unsuccessful

Hi, 

I recently switch phones and I haven't been able to activate my iMessage or Facetime. 
Just wondering if this can possibly be a carrier issue. 

 

Thanks


Accepted Solutions
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Mayor / Maire

Re: Imessage Activation Unsuccessful

@Shannon_95 

 

Did you deregister your old device?

 

Below is from Apple site.

 

https://support.apple.com/en-ca/HT201422

 

When activating iMessage or FaceTime, you might see one of these messages:

  • Waiting for activation
  • Activation unsuccessful
  • An error occurred during activation
  • Could not sign in, please check your network connection
  • Unable to contact the iMessage server. Try again.

Check your device settings

 

Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

 

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

 

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage.

Go to Settings > FaceTime and turn off FaceTime.

Restart your device:

iPhone

iPad

iPod touch

Turn iMessage and FaceTime back on.

 

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS or iPadOS.
  2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
  3. If your iPhone is used with a carrier not found in the wireless carrier articles make sure you can send and receive international SMS.
  4. Contact Apple Support.
 
 
 
Also see link below. You have to have data or wifi on and other things to try on link below.
 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Imessage Activation Unsuccessful

@Shannon_95 

 

Did you deregister your old device?

 

Below is from Apple site.

 

https://support.apple.com/en-ca/HT201422

 

When activating iMessage or FaceTime, you might see one of these messages:

  • Waiting for activation
  • Activation unsuccessful
  • An error occurred during activation
  • Could not sign in, please check your network connection
  • Unable to contact the iMessage server. Try again.

Check your device settings

 

Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

 

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

 

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage.

Go to Settings > FaceTime and turn off FaceTime.

Restart your device:

iPhone

iPad

iPod touch

Turn iMessage and FaceTime back on.

 

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS or iPadOS.
  2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
  3. If your iPhone is used with a carrier not found in the wireless carrier articles make sure you can send and receive international SMS.
  4. Contact Apple Support.
 
 
 
Also see link below. You have to have data or wifi on and other things to try on link below.
 

View solution in original post

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