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MakeL0VENotW4R
Great Neighbour / Super Voisin

I've been told my phone would be unlocked on purchase but isn't, help?

Ok, so here goes. I've been a public mobile client since they opene store near my house it was good. Then the changes were announced and I had to buy a new phone, since I was going to be traveling soon I asked if my phone would be unlocked and I would be able to use it with foreign sim cards and the answer I got was yes (I got the Moto G 1st gen) so I happily stuck aroudn got a new phone. Until yesterday I arrived from the plane and try a sim card, woops! Unlock PIN required so the phone isn't unlocked I tried calling Telus they said sorry we are not affiliated with Public Mobile so here I am...


Accepted Solutions
Martin
Legend

Re: I've been told my phone would be unlocked on purchase but isn't, help?

Hi,

Unfortunately, the Public Mobile employee who sold the phone to you was mistaken. When you bought the phone, it was locked to Public Mobile.

Since you are a grandfathered customer, unless you switched to a new plan, you can call PM at *611 or 1-855-4PUBLIC from any phone. Unlocking through PM is $50. Alternatively, you can use cellunlocker.net that has a very good reputation. The company will charge just a few dollars, especially because Moto G phones are easy to unlock.

Good luck!

View solution in original post


All Replies
Martin
Legend

Re: I've been told my phone would be unlocked on purchase but isn't, help?

Hi,

Unfortunately, the Public Mobile employee who sold the phone to you was mistaken. When you bought the phone, it was locked to Public Mobile.

Since you are a grandfathered customer, unless you switched to a new plan, you can call PM at *611 or 1-855-4PUBLIC from any phone. Unlocking through PM is $50. Alternatively, you can use cellunlocker.net that has a very good reputation. The company will charge just a few dollars, especially because Moto G phones are easy to unlock.

Good luck!

View solution in original post

MakeL0VENotW4R
Great Neighbour / Super Voisin

Re: I've been told my phone would be unlocked on purchase but isn't, help?

I see well thanks for the help then, I'll go do that. Have a nice day!

Martin
Legend

Re: I've been told my phone would be unlocked on purchase but isn't, help?

Hi,

Have a good day, too!
Mat_F
Retraité / Retired

Re: I've been told my phone would be unlocked on purchase but isn't, help?

@MakeL0VENotW4R - @Martin is completely correct. I'm glad his solution helped. Let me know if there's anything else the Community can help with!

Rick
Model Citizen / Citoyen Modèle

Re: I've been told my phone would be unlocked on purchase but isn't, help?

www.mobileincanada.com

 

This is a reputable site that will be able to unlock your phone for a reasonable cost.

Need Help? Let's chat.