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I need a new puk number to activate phone

jeanst
Great Neighbour / Super Voisin
 
3 REPLIES 3

benfatto
Deputy Mayor / Adjoint au Maire

@jeanst  If that message appeared as soon as you installed the PM SIM your phone is locked to the previous carrier. Contact them to get it unlocked. 

If you are trying to lock your SIM the default SIM PIN in order to set a SIM lock is 1234.

Triguy
Mayor / Maire

Here is an explanation by one of the Oracles, Luddite.

 

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.

  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/

  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable

 

dabr
Mayor / Maire

@jeanst   If your phone is locked then you need to ask your previous provider for the unlock code.   If it's a Samsung phone you should be able to phone their customer support line and get your phone unlocked.

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