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Gemma
Good Citizen / Bon Citoyen

I couldn't get incoming calls. it goes to voicemail right away. Help please!

I have used Public mobile for two years. this morning, I couldn't get incoming calls. it goes to voicemail right away. My work couldn't reach me. do you know why? please help! !!I can still call out though.

hTideGnow
Mayor / Maire

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

@Gemma   try reseat the SIM (power down, take out the SIM, wipe it clean, put it back and power it up)

 

it happened to me before, too.  A normal reboot without reseat didn't work.  At least for me, it only work after reseating the SIM

Gemma
Good Citizen / Bon Citoyen

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

reseat SIM worked. thank you!!!

Gemma
Good Citizen / Bon Citoyen

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

oh no, it went back to voicemail again. HELP!!!m what is going on here.

hTideGnow
Mayor / Maire

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

@Gemma  are you in a new area today?  (wondering if this is an issue with the signal in the area)

 

definitely try another SIM reseat.

 

If still only work briefly, or not at all, I guess time to open a ticket with Mod, they might be able to reset something on the back end

 

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button


If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Gemma
Good Citizen / Bon Citoyen

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

I am in the same area. i tried to talk to Simon, it keep saying "My account is suspended", "payment processed but no change", but my account status is active.

hTideGnow
Mayor / Maire

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

@Gemma 

Simon can be annoying., open ticket with direct message.

(but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Check your Community inbox after 

  Mod will work with you via sending messages there 

Nezgar
Mayor / Maire

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!


@Gemma wrote:

oh no, it went back to voicemail again. HELP!!!m what is going on here.


  • Try forcing your phone to 3G mode (aka HSPA or WCDMA) - disabling LTE.
  • Try undoing any call forwarding that might have been inadvertently set by dialing ##21# and ##004#

 

Moved:

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

Moved:

Re: I couldn't get incoming calls. it goes to voicemail right away. Help please!

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