I have used Public mobile for two years. this morning, I couldn't get incoming calls. it goes to voicemail right away. My work couldn't reach me. do you know why? please help! !!I can still call out though.
@Gemma try reseat the SIM (power down, take out the SIM, wipe it clean, put it back and power it up)
it happened to me before, too. A normal reboot without reseat didn't work. At least for me, it only work after reseating the SIM
@Gemma are you in a new area today? (wondering if this is an issue with the signal in the area)
definitely try another SIM reseat.
If still only work briefly, or not at all, I guess time to open a ticket with Mod, they might be able to reset something on the back end
To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
I am in the same area. i tried to talk to Simon, it keep saying "My account is suspended", "payment processed but no change", but my account status is active.
Simon can be annoying., open ticket with direct message.
(but this can take longer):
Check your Community inbox after
Mod will work with you via sending messages there
oh no, it went back to voicemail again. HELP!!!m what is going on here.