I cannot receive incoming texts or calls

[Francisco_Llano]

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

[Revis12-]

Check that your sim card is in place properly if that does not cure it you may need new sim card 

[Staliger]

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@Francisco_Llano wrote:

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

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[pmmobile]

@Francisco_Llano  Did you port your number in from another carrier? If you did, you will not be able to receive calls until it has successfully been ported. Also, you may experience some issues with receiving short codes via text (e.g. banks, transit) for 2-3 days. Hope this helps, keep us updated!

[geopublic]

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@Francisco_Llano wrote:

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

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@Francisco_Llano  If you ported your number from another provider then that is normal until the port completes. If it's been more than 24 hours then you port might be stuck and you need to submit a ticket to PM so that they can resubmit the port.

[Triguy]

Try rebooting your phone.