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derekb22
Good Citizen / Bon Citoyen

I can't get a proper apn to work on my Samsung on7 I can visit help sites

I think maybe it because everything is 4g now and I only have 3g and won't connect if anyone has figured this out much appreciated

Tags (4)
gblackma
Mayor / Maire

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

@derekb22 these are  PM's APN settings, check them against yours. Also check in your self service account to make sure that you have data.  What are you 4g LTE  bands for the phone? And which sub model is it? Thanks.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Restart your phone afterwards. 

 

popping
Oracle

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

@derekb22 

Do the simple step first.  Enable data and restart your phone with PM SIM card inserted to let it to configure your APN automatically.

 

If restart does not fix your data issue, check your APN setting according to the following info:

https://apn-canada.gishan.net/en/apn/public-mobile

derekb22
Good Citizen / Bon Citoyen

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

My apn is blank or has a bunch of choices none of with work with Koodo,Telus ext I believe is a 3g problem

Tags (4)
derekb22
Good Citizen / Bon Citoyen

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

I've never seen it like this so I'll give it a shoot thank you I'll let you no asap

Tags (2)
smiley3
Model Citizen / Citoyen Modèle

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

I don't think it has anything to do with 3G vs 4G....you must not have your APN settings inputed properly.

gblackma
Mayor / Maire

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

You are right @derekb22 , your phone doesn't have band 4 4g  LTE , so it will not work in areas with only this particular band.

popping
Oracle

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites

 


@derekb22 wrote:

My apn is blank or has a bunch of choices none of with work with Koodo,Telus ext I believe is a 3g problem


@derekb22 

Which model of Samsung Galaxy On7 do your have?

I found the following specs for India, Korea version.  

Versions: G600FY (India, Brazil); Galaxy Wide G600S (Korea)

https://www.gsmarena.com/samsung_galaxy_on7-7679.php

2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bandsHSDPA 850 / 900 / 1900 / 2100 - G600FY
4G bandsLTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 40(2300) - G600FY

 

 

 

Re: I can't get a proper apn to work on my Samsung on7 I can visit help sites


@derekb22 wrote:

I think maybe it because everything is 4g now and I only have 3g and won't connect if anyone has figured this out much appreciated


APN is the same for HSPA and LTE. It makes no difference. Likely, the settings aren't correct or you've run out of data.

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