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I accidentally deactivated my phone number (Urgent!)

dalenavo
Great Neighbour / Super Voisin

I have two public mobile accounts, one with my old phone number and one with a temp. I accidentally transferred another old phone number to the number that I wanted to keep, and now it says that the number can't be transferred back to me! HELP!!!

3 REPLIES 3

mimmo
Retired Oracle / Oracle Retraité

@slash407 there are some possible factors that can work in being able reverse this.

 

- did port complete or not

- which company does the number originally belong to

---other items that I am not sure.

 

mimmo
Retired Oracle / Oracle Retraité

Yeah message the mods. They are the only ones who can fix it.

 

Hopefully it results in a stuck port (mismatch between the account numbe,  and name on account and number). That might be easier to fix than if the port completed.

NDesai
Oracle
Oracle

@dalenavo Ouch! This one might be hard to revert. All you can do is send a private message to the Moderator_Team with your accounts info and an explanation. Currently, there is higher volume of inquiries and so there will be a delay for mod to get back to you. 

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