How do I setup data and APN on my Android phone?

[Lachlan_M]

If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.

Step1: 

Android 2.3 and lower 

Settings > Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Android 4.0 and higher 

Settings > More... > Mobile Networks > Access Point Names > New APN setting (or a plus sign) *Some models might have a slightly different path 

Step 2: 

You will need to input the following info:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network. Your data should work normally now. 

[eatnb1]

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@Rockdaddy22 wrote:
3G could be good enough for most uses.

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It would be good enough for me, but i am presuming that PM only has LTE connection available. I am not knowledgable on all of this, so i have no idea, other than I can't seem to get connected, but I may be using the wrong APN settings,

[Rockdaddy22]

3G could be good enough for most uses.

[eatnb1]

I found out from another member that this LG phone will not connect to LTE, ir ia 3G max

[Rockdaddy22]

I'll tag a couple people that might be able to help.

@srlawren @NDesai

[eatnb1]

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@Rockdaddy22 wrote:
Glad everything's up and running. Please let us know how your test goes.

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No cell service at my property, other than American servers. Still picking up AT&T towers. But, that's what life in the back woods of N.B. is.  The American network is directly across a lake in front of me, and behind me is nothing but woods and more lakes which the Canada/US border runs through.  If I move there permanently I will probably try to get some kind of Canada/US package.  But, after all that I ended up sending the One Plus Five back and have set up my old flip phone again.  Does anyone have the settings needed for a LG C 440 phone, built in 2012?  I can call and text, but no internet. This isn't a smart phone, but it does allow celluar data access, just don't know how to get it up and running.  I had it with Virgin, but I think I need to change some settings to get PM connectivity.

[Rockdaddy22]

Glad it worked out for you 🙂

[tapiocapearl]

This is excellent.  I finally could connect to data on my Asus Zenfone3 with the help from your message.

[Rockdaddy22]

Glad everything's up and running. Please let us know how your test goes.

[eatnb1]

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@Rockdaddy22 wrote:
But a port has nothing to do with wifi. Can you try your sim in a different phone to see if your data works?

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OK everyone, everything is now WORKING.  Did factory reset and all  settings were done automatically and everything is now working.  No issues with the phone right now at least. Thanks to all for the help. I should have tried the factory reset last night.  I am not sure what the conflict was, possibly trying to set up Google account and Gmail before I had the SIM card and phone ported may have resulted in conflicting info in the phone.  Wish i had thought of reset earlier, but glad so many people helped me with this. Gotta love Public Mobile. Now I am off to see if my cell will work on property i have that is on Maine/NB border. With Virgin, all I could get was AT&T towers in USA. I expect the same will happen, but interested to see.

[Rockdaddy22]

But a port has nothing to do with wifi. Can you try your sim in a different phone to see if your data works?

[eatnb1]

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@srlawren wrote:

@eatnb1 it sounds like there are some known WiFi hiccups with the OnePlus 5 currently.  Here are some sample threads about it from the OnePlus community:

https://forums.oneplus.net/threads/wifi-issue-with-oneplus-5.555048/

https://forums.oneplus.net/threads/bad-wifi-with-the-oneplus-5.554403/

I don't know much about your fibre router, but I would think it probably has both bands.  I use cable for my home internet, but right on the cable modem is a sticker that lists the two SIDs (network names) and passwords for the 2.4GHz and 5.0GHz networks.  I'd recommend seeing if yours has a 5.0 and connecting to it instead to see if that helps.

One other thing that might help is to turn off the "Smart WiFi Switcher" feature, if it's currently on.  To do that, go to Settings, then tap WiFi, then tap on the cog near the top right corner beside the "..." overflow menu, and you should see Smart Wi-Fi switcher in the settings.  Turn it off if it's currently on and try your network again.

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I have not had any of those issues and my data connection was working on WiFi prior to putting in the SIM card and porting the phone.  I had updates from OP5 saying that they corrected some issues with WiFi and other things. I was thinking that my WiFi had worked momentarily after I put in the SIM card, but on thinking about it, it was prior to the porting that I had WiFi data available. The phone says I used 3 mb of celluar data which may have been done when I had the phone in my vehicle.  It was after porting and SIM install that these issues happened. My phone does not connect, then disconnect, it just does not connect at all.

[eatnb1]

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@Rockdaddy22 wrote:
It's just really strange that wifi stopped working after you inserted the sim. Probably a coincidence

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I was thinking about this last night and i don't think it was the SIM so much as it was after the phone was ported. Virgin Mobile called me almost immediately after i put in the port request through Public and talked long and hard to try and get me to stay with them. The sales person was very upset that I would not take his "deal".  I seem to recall reading on here that some others have had issues after porting and felt that the disgruntled carrier left something out of the transfer.  I can't recall exactly, but going to do a search on this site to see if i can find that thread again.

[Rockdaddy22]

It's just really strange that wifi stopped working after you inserted the sim. Probably a coincidence

[srlawren]

@eatnb1 it sounds like there are some known WiFi hiccups with the OnePlus 5 currently.  Here are some sample threads about it from the OnePlus community:

https://forums.oneplus.net/threads/wifi-issue-with-oneplus-5.555048/

https://forums.oneplus.net/threads/bad-wifi-with-the-oneplus-5.554403/

I don't know much about your fibre router, but I would think it probably has both bands.  I use cable for my home internet, but right on the cable modem is a sticker that lists the two SIDs (network names) and passwords for the 2.4GHz and 5.0GHz networks.  I'd recommend seeing if yours has a 5.0 and connecting to it instead to see if that helps.

One other thing that might help is to turn off the "Smart WiFi Switcher" feature, if it's currently on.  To do that, go to Settings, then tap WiFi, then tap on the cog near the top right corner beside the "..." overflow menu, and you should see Smart Wi-Fi switcher in the settings.  Turn it off if it's currently on and try your network again.

[eatnb1]

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@eatnb1 wrote:

Correct me if I am wrong...will WiFi work, without a SIM card in place? It just dawned on me that these issues seemed to start after I put the SIM card from Public in the phone..I had the phone 4-5 days before the SIM arrived and it seemed to me I was on Google, could get TSN, etc. prior to that SIM going in.

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@Rockdaddy22 wrote:
Mentioned wifi assist to poke a little fun at iPhone 📱 😛😝😜

This is definitely strange. Wifi should work out of the box. I guess it's this bug.

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I removed SIM, no difference. I may do the factory reset option, not sure what that involves. But, will contact the phone mfgr tomorrow first. Thanks to everyone for the help.

[eatnb1]

It says on my phone that my wifi is operating at 2.4 ghz at 28 Mbps, I don't know if it is dual i can't check right now, but will look tomorrow. It is fiber op from Bell Aliant. 

[eatnb1]

Did as you advised, thanks. I have 4.5.5 version.

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@srlawren wrote:
@eatnb1 to check, go to Settings and then scroll to the bottom and tap on About phone. It will show in that screen.

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[srlawren]

Correct @eatnb1, no sim is required for WiFi. For fun, take out the sim and try. It should make no difference. You could also try a factory reset if that doesn't work, and try connecting again before inserting the sim after the reset.

[eatnb1]

Correct me if I am wrong...will WiFi work, without a SIM card in place? It just dawned on me that these issues seemed to start after I put the SIM card from Public in the phone..I had the phone 4-5 days before the SIM arrived and it seemed to me I was on Google, could get TSN, etc. prior to that SIM going in.

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@Rockdaddy22 wrote:
Mentioned wifi assist to poke a little fun at iPhone 📱 😛😝😜

This is definitely strange. Wifi should work out of the box. I guess it's this bug.

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[srlawren]

@eatnb1 to check, go to Settings and then scroll to the bottom and tap on About phone. It will show in that screen.

[srlawren]

@Rockdaddy22 no its actually a really cool feature, but better suited to people with larger or unlimited data buckets. I mention it as a caution only as someone with that enabled could easily blow through their pm plan data amount without thinking any was being used (while connected to WiFi).

@eatnb1 is your WiFi router dual band? Could you try the other band? Ie try 2.4GHz if you're trying 5GHz currently, or vice versa? If still be curious to know if it connects to WiFi elsewhere like at a Starbucks or Tim Hortons or a friend's place. You may need to find somewhere you CAN connect anyway to download 4.5.5 in hopes that it fixes the issue.

[eatnb1]

I am not sure exactly what Oxygen version I have now. I did get some updates after I got the phone, but not sure how they did that if I wasn't connected to internet.  

[Rockdaddy22]

Please keep us updated

[Rockdaddy22]

Mentioned wifi assist to poke a little fun at iPhone 📱 😛😝😜

This is definitely strange. Wifi should work out of the box. I guess it's this bug.

[eatnb1]

My laptop is connecting fine to my WiFi in the house and my wife has a iphone and it connects fine, so the problem is not connection to it. I know there aren't many of these Oneplus Five phones out yet so the chances of some others being on Public Mobile with one of them is kind of remote.  I will contact them tomorrow and see what they can tell me. 

[srlawren]

FYI there is an OxygenOS update rolling out gradually, version 4.5.5, and WiFi connectivity enhancements is one of the items in the change log. Maybe it will resolve the issue for you.

[srlawren]

WiFi Assist is an iPhone thing that I was mentioning not really for you but anyone else that comes across this thread.

[srlawren]

@eatnb1 thanks for clarifying. You're right, you don't need Mobile data on with WiFi connected. This is another issue, most likely a OnePlus 5 bug unfortunately. It had nothing to do with Public Mobile, so I would suggest you visit the support community for help: https://forums.oneplus.net/forums/OnePlus5/

In the meantime, are other devices connecting fine to your home WiFi? Are you able to try taking the phone somewhere else like a friend's place, or a public place with WiFi like Starbucks and try connecting there?

[eatnb1]

Pardon my ignorance, but I don't recall seeing a WiFi assist setting anywhere, but i am still green with smart phones. I never had one before, never thought i was smart enough, and maybe i was right.

[eatnb1]

When I use the mobile data turned on it advises me that having that enabled can result in using extra data due to checking for updates, automatic time setting, and positioning, etc., so I didn't enable it. I am still not sure why i would need mobile data enabled if using WiFi.