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Mayor / Maire

Re: How do I set up data/APN on my smartphone?

@AngryCustomer,

 

Your Acer Z220 can function on 3G with Public Mobile.

 

You should be able to configure your APN setting without any problem.

Legend

Re: How do I set up data/APN on my smartphone?

Hello,

I'd like to take this opportunity to put matters into perspective.

First, the IMEI tool has been known to give false positives. As a result, I never rely upon it. I use alternate websites.

Secondly, your APN settings still have to be configured for data and MMS for data and picture messaging to work, even if you do not have a phone which transmits on 4G frequencies. For example, I have 2 Moto G phones, released in late 2013. Each is configured to operate on 2G and 3G, but not 4G. Since Telus/PM/Koodo do not support 2G, any discussion about it is moot. That leaves 3G, which provides me with data. The only difference between 3G and 4G vis-à-vis data is speed. Instead of a web page opening in 0.5 seconds on 4G, it takes 2 seconds on 3G.

Legend

Re: How do I set up data/APN on my smartphone?

Hello again,

Unless you went into the store requesting an up-to-date phone or one operating on 4G frequencies, I don't believe that the sales staff were at fault.

Obviously, there was a reason that you purchased an Acer.

If you wanted an Acer, it wasn't the staff's responsibility to inform you that it couldn't function on 4G LTE frequencies, assuming that they knew that.

If you return to the store, please keep all of the above in mind.

Good Citizen / Bon Citoyen

Re: How do I set up data/APN on my smartphone?

I already returned the phone. Bought a 4G LTE Acer... guess what? This one takes MICRO SIM cards only. On the Staples website it says Regular Sim... on the box it says NOTHING regarding SIM... only information is INSIDE the phone. Bought Acer because phones are worth exactly 20 dollars. The difference like in TV's is name. Internal workings are all the same. My Samsung which I got from PM when they switched over to Telus 4G network was always garbage. Half the time couldn't even get it to be a PHONE. I like Acer, my laptop which I use for work and my home PC are both Acer and I have no issues with them. I do have issues with websites that give incorrect information & packaging that is incomplete. The Z220 took my SIM card, there was no clear reason to expect that the upgrade Z410 wouldn't also. Oh and PM is in Beta which means I can't get a new SIM card (do they even do MICRO?) Have you ever tried to e-mail PM? It's a circus act, you jump through a dozen hoops and then they send you an e-mail asking you to PROVE your identity by giving them information (account number) you gave them in your original e-mail. Original e-mail, and therefore the account number, is included in the e-mail they send you asking for it!!! Brilliant!! I think I might be done with it all. I never dealt with this garbage when PM had actual stores.

Legend

Re: How do I set up data/APN on my smartphone?

Hi,

You're making progress, even if you don't believe it at the moment.

If your "3G Acer" used a Micro SIM, just update your self-serve account. Log in, and click the Plans and Add-ons tab. Then, click the Change SIM Card sub-tab. Reboot your phone.

If your phone is not locked to Telus/PM/Koodo, you need to configure the APN for data and MMS (picture messaging).

If you don't have a Micro SIM from PM, you can use a SIM card adaptor until your new order for a Micro PM is fulfilled and sent to you.

To order a SIM card, do the following: Click Contact Us on this site's home page. Another page will open with Email Away on it. Click that. Another page will open with radio buttons on it. Select the buttons that pertain to your situation, and a web form will be displayed. Complete the web form and submit it to Public Mobile. In about 2 weeks, you should receive your new SIM card. Ensure that you mention at least once, if not more, the size of the SIM card that you want.

Cheers!
Highlighted
Mayor / Maire

Re: How do I set up data/APN on my smartphone?

@AngryCustomer,

 

The fastest way is to have your actual SIM card cutted to the new size of your phone. Some shops do it for you with a precision cutter.

 

 

OR

 

 

How to request a FREE replacement SIM card by email ?

 

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose "

 

 

 

 

Important: Make sure you provide us a full mailing address, an alternate contact number, and the size of the SIM card (Nano/Standard/Micro) needed. Is should look like this:

 

Replacement SIM.png
 
All SIM card replacement orders will be processed within two business days, but it may take up to 7 business days to receive your new SIM.

 

If you did not receive your SIM card within the timeframe, please check your mailbox before sending us an email.

 

 

 

Once you receive your replacement SIM card, you have to update your SIM card number on your account by login to your self serve account, then click on "Change SIM card number"

 

 

 

Good Citizen / Bon Citoyen

Re: How do I set up data/APN on my smartphone?

Thank you Martin, thanks Cyber...

I appreciate your help with this Smiley Very Happy 

I've requested a new SIM... I'm going on vacation next week so I'll just put the phone away until I get back. 

Cheers,

Brian

Legend

Re: How do I set up data/APN on my smartphone?

Hello Brian,

Thank you for the Bravo. Much appreciated!

On Cyber's behalf, I thank you for the Bravo. It's also appreciated.

Enjoy your vacation.

Cheers!
Great Neighbour / Super Voisin

Re: How do I set up data/APN on my smartphone?

im looking at public mobile.. however, it is not allowing me to order a sim card.  Moreover, id love to know if and where they will have a customer service number in order to get informaiton.

 

looks ok so far.

Mayor / Maire

Re: How do I set up data/APN on my smartphone?

Public Mobile No longer has a Call Center, all Inquiries, Concerns, Sims, All done Here, Email or private message, or Community