Hooking up a new phone to an existing account

[LindsTaylor]

Hi everyone!

My phone was stolen so I am hoping to hook up a new phone to my already existing account. I can't seem to find any information on how to do that so I thought I would ask here!

Any advice or help would be appreciate.

Thanks in advance,

Lindsay

[LindsTaylor]

Awesome, thanks for your help!

[will13am]

@LindsTaylor, I would assume losing the phone also meant losing the SIM card.  Go into the self serve portal and report the stolen phone.  Then Proceed with ordering a new SIM card and replacing the number in the self serve.  Of course get a new phone for use with this service.  Here is an old link but still applicable on what to do.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/What-do-I-do-if-my-phone-is-lost-or-stolen...

[ShawnC13]

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@LindsTaylor wrote:

Hi everyone!

My phone was stolen so I am hoping to hook up a new phone to my already existing account. I can't seem to find any information on how to do that so I thought I would ask here!

Any advice or help would be appreciate.

Thanks in advance,

Lindsay

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Once you have purchased a new sim, you will need to login to the self serve and find the "Change Sim" option.  You will then enter your new sim card so it is activated and that is all.  You keep the same plan and phone number.

[matbasm · Accepted solution]

@LindsTaylor, As long as your account hasn't expired for mor than 90 days, then there's no problem.

Simply log into your self service portal, and navigate to Plan and Add-ons, then Change SIM card.  Enter the new SIM card number, and you should be good to go (assuming your account is active/paid up).

Just be sure that the new phone is compatible with the Public mobile network.