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Help! Data not working even after APN set? [LGG2 D802]

zetta_big
Good Citizen / Bon Citoyen

I've set up the APN like the other posts have suggested but I still dont have data.

Granted, I've just activated my Public mobile account a couple of hours ago but I can talk and text on it, which means everything should have transferred.

 

I'm using an LG G2 D802 brought unlocked in Hong Kong running stock 4.4(kit kat).

 

When I try to run a ping test on the service menu, its says:

 

Ping IpAddr: Fail: IP addr not reachable

Ping Hostme( wee.google.com): Fail: Host unreachable

 

Also, when I turn on data the phone does not show the standard up arrow down arrow data icon on the notification bar. Pretty much, nothing happens.

44 REPLIES 44

makkahn28
Mayor / Maire

@zetta_big

 

What was your previous APN settings at? So that PPL know what NOT to do, and enjoy their services unhinged

Great thing, I Just copied what My Phone APN Info stated, so that in case PPL had issues like this, I have an answer for that

That's Good

 

Also, IF you wish to use your Handset as a Tethering Device as well, I posted the Info too

zetta_big
Good Citizen / Bon Citoyen

thanks for the alt APN settings! Worked! Accepted as solution and bravo'd.

If you tried these settings, then that means that there is something wrong then

 

Send an Email to Public Mobile

 

Looke for Contact Us

 

Scroll till you find Email away

 

Click Technical Issues

 

Click Data not Working

 

Click not receiving signal

 

Click Email US

 

An Application form pops up

 

Fill-in all Info, Name PM # Brief Description on your technical issues

 

Within 24-48 HRS, a PM Rep will Email you back with a response

@zetta_big Looks as if you've set everything correctly. Two tests to suggest:

 

- can you send/receive picture text msg,

- can you connect to internet through a wifi connection?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

zetta_big
Good Citizen / Bon Citoyen

mekkahn, I've said so on my post that i have tried the Public mobile settings. MY phone supports HSDPA 850 / 900 / 1900 / 2100 - D802 bands so it should at least connect to the 3G network.

 

I will try the mobile internet settings, will report back.

This is for the Tethering, if you wish to use your handset to tether:

 

Here's the APN (Access Point Name) Tethering info if you wish to use your handset as a mobile Tethering Hotspot

 

APN Tethering Settings:

 

Name: Tethered Mobile Internet

 

APN: isp.mb.com

 

Proxy: Not set

 

Port: Not set

 

Username: Not set

 

Password: Not set

 

Server: Not set

 

MMSC: Not set

 

MMS proxy: Not set

 

MMS port: Not set

 

MCC: 302

 

MNC: 220

 

Authentication type: Not set

 

APN type: dun

 

APN protocol: IPv4

 

APN roaming protocol: IPv4

 

APN enable/disable: APN enabled

 

Bearer: Unspecified

 

MVNO type: GID

 

MVNO value: 4D4F

If Android, Here is this:

 

If Handset fails to connect to Carrier Data or MMS does NOT work, Your APN (Access Point Name) Settings are Not Set to Public Mobile's settings.

Here's how to edit, so that your handset can connect:

 

APN Settings:

 

Name: Mobile Internet

 

APN: sp.mb.com

 

Proxy: Not set

 

Port: Not set

 

Username: Not set

 

Password: Not set

 

Server: Not set

 

MMSC: http://aliasredirect.net/proxy/mb/mmsc

 

MMS proxy: 74.49.0.18

 

MMS port: 80

 

MCC: 302

 

MNC: 220

 

Authentication type: Not set

 

APN type: default,mms,agps,supl,fota,hipri

 

APN protocol: IPv4

 

APN roaming protocol: IPv4

 

APN enable/disable: APN enabled

 

Bearer: Unspecified

 

MVNO type: GID

 

MVNO value: 4D4F

Is Phone Android? Windows?

Lastly, DOES THIS phone support the HSPA+4G Network's Frequency spectrum?

 

3G: 850/1900 MHZ   This is the BARE MINIMUM required for Talk+Text+Data Services

 

4G LTE: 1700/2100 MHZ

zetta_big
Good Citizen / Bon Citoyen

as said in my post, the phone is unlocked and i am able to call and send texts.

Also is the Phone UNLOCKED?

makkahn28
Mayor / Maire

Hi. Does this Phone even work? Are you able to Call, receive Calls, Send out Texts, or Receive Texts?

Need Help? Let's chat.