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Great Neighbour / Super Voisin

Failed sent messages

 

Accepted Solutions
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Mayor / Maire

Re: Failed sent messages

@Chaffu If you mean failed MMS messages fail to send, make sure your mobile data is turned on. It is required to send and receive MMS messages but they do not count towards your data cap/limit.

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Mayor / Maire

Re: Failed sent messages

More details please

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Mayor / Maire

Re: Failed sent messages

@Chaffu Is your account Active? Did you try starting your phone / using Fly mode for a few mins?

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Mayor / Maire

Re: Failed sent messages

@Chaffu If you mean failed MMS messages fail to send, make sure your mobile data is turned on. It is required to send and receive MMS messages but they do not count towards your data cap/limit.

View solution in original post

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Mayor / Maire

Re: Failed sent messages

@Chaffu 

To add to @kb_mv post if your data is enabled and you still cant send picture messages (MMS) you may need to edit your APN. The make and model of your phone would be helpful in this regard.

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Good Citizen / Bon Citoyen

Re: Failed sent messages

how do I enter my new CC can't enter acount

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Good Citizen / Bon Citoyen

Re: Failed sent messages

forgot what I have entered 4 emails and password can I reenter

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Mayor / Maire

Re: Failed sent messages

@Lawrence1 

There is a lockout that can occur after 5 password attempts. Give it a rest and have a good think about what it could be. Did you use the same one when you created your community account?

 

Edit: I mean did you use the same email?

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Mayor / Maire

Re: Failed sent messages

@Lawrence1 @Chaffu 

contact customer support mods

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

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Great Neighbour / Super Voisin

Re: Failed sent messages

Thanks! Worked nicely.

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